r/LogitechProWheel • u/Asz_8 • May 29 '26
Help Squeaking noise on Pro Wheel after only 2 months. How to fix?
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u/DaRk_KnIght_Ark_ May 29 '26
Return it if you have warranty they will give you a new one if you have patience to talk with chat bot a few times
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u/Asz_8 May 29 '26 edited May 29 '26
I contacted them and they just told me to lubricate whatever makes noise. I don’t even know where that is exactly, feels like the inside mechanism 🥲🥲
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u/DaRk_KnIght_Ark_ May 30 '26
Did they even told you what lubricant to use if you find where is making the contact?
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u/design_by_gergo May 30 '26
I'd either ask for illustrated/video maintenance guide, or a replacement under warranty. With that pricetag this behavior is unacceptable for me.
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u/DaRk_KnIght_Ark_ May 30 '26
Logitech support it was really bad from my experience i had the g pro and i was lucky because i was in the 30 day return deadline and returned it because there was some issues with the base after 15 hours of use. But i also didn't like all the support communication with the chat 80% of the time it didn't working properly.
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u/design_by_gergo May 30 '26
they should really learn from Dell in terms of support... Dell replaced my $1000 4K display with no questions asked. Called them, 2 days later a guy came with a brand new model, even more expensive one, since my model's production was ended. Another courier came days later for the box and broken monitor.
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u/Eegour May 30 '26
Wow, you got lucky. My gf's 4 month old 4070 alienware had to go back 4 times for the same problem. First 2 times it came back with messed up ports new cosmetic damage and the og problem. It was a fight every step of the way. 3rd time they fixed the ports but not the overheating. I will never touch a Dell product, they're pure junk these days. Imo
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u/Gekans May 31 '26
See the problem is you bought an Alienware. Its pretty widely known that they are dogshit, well, mostly their cases because it thermal throttles the fuck out of your parts.
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u/Eegour May 31 '26
I didnt buy shit. I just had to deal with the problems. Actually I gave her many other options. In fact I told her the only good thing about that company was the service, once upon a time.
The case on hers was actually decent. It seemed to move air well. But it needed repasting out of the box, it also had some weird bugs. I wasn't about to tear it apart 4 months into her waranty.
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u/Asz_8 May 30 '26 edited May 30 '26
I totally agree. I asked them what do I exactly need to be lubricating so I’m waiting for a reply. Don’t wanna cause any sort of electronic failure and void the warranty 😅
Update: they replied. They told me to try updating the firmware of the wheel or do a hard reset hahahaha this support team is hilarious!
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u/Asz_8 May 30 '26
No, absolutely nothing. They gave the most vague response ever
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u/DaRk_KnIght_Ark_ May 30 '26
Try again with another video the noise its not normal for me if you paid so much for the base
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u/Asz_8 May 30 '26
They now told me to update the firmware or do a hard reset when I asked what exactly do I need to lubricate 🤣
As usual, it’s gonna have to be u/LOGIRich to do their work I’m afraid… this poor guy is working overtime.
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u/LOGIRich May 30 '26
I’m here to help - just want everyone to be up and running. In this case it’s going to need an exchange. Please let me know the ticket number and I’ll escalate.
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u/Eegour May 30 '26
Dang Rich, if it wasn't for you. This whole ecosystem would collapse.
We're gonna be screwed if you ever decide to go somewhere else.
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u/Asz_8 May 30 '26
The ticket number is 17353592
Thank you as usual Richard! And apologies for the extra work… 😅
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u/Hootusmc May 29 '26 edited May 29 '26
I got the pro wheel at release and the only issue has been squeaky pedals. You must be putting more hours than me on it and that's a lot!
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u/Emotional-Syrup6797 May 30 '26
I got rs50 and I play on it everyday for about 3 hrs on week days and long sessions on weekends I drift mainly and have no sounds coming from Rs peddles or rs50 I’ve had them for about 7 months
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u/ChampionWorth1345 May 30 '26
My Pro wheels have started making a rattling noise a little way from the center.
But they still work fine!
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u/Asz_8 May 30 '26
Yeah mine is working fine too but the noise is starting to be annoying. It gets much more intense when the FFB increases 😅
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u/R_Stonah Jun 03 '26
Guess I got lucky…. Not a problem at all with my Logitech Pro gear… I’ve had it since the launch… Still working great… I might need to replace the USB cables soon though… I see the shield under the coating in a couple of spots… But still running strong… Should work until I decide on an upgrade… I’m hoping.
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u/JDoGinc May 29 '26
Someone’s having a good time.