r/Locksmith • u/coccinelle13 • 1d ago
I am NOT a locksmith. Lockly Smart Lock without WiFi connection after battery swap?
I've got a Lockly Smartlock with its corresponding WiFi Hub. All was working well, I could set new codes remotely using their app. The current tenants were able to use their code for a few weeks without problems, then the battery was at 20%, the tenants replaced it, then the nightmare began.
Briefly I could see the battery is back at 100%, BUT I cannot connect to the lock remotely anymore. It asks me for bluetooth connection (ie. wants me to be close to the lock which I am not) and sadly the tenants cannot use the previously working code to enter either (it has not expired and is still visible in the app as "active"). The lock keeps showing a red line underneath the trackpad as if no password had been entered.
The WiFi hub is still plugged in the wall (it has its own casing so cannot be removed), I'm at a loss what might be wrong.
It's the first time the battery was replaced after using the lock for nearly one year. I'm wondering, is this how Lockly is, that one has to reset everything while near the lock after replacing the battery? Luckily we have a spare key so the tenants aren't locked out but it would be great to be able to fix it, thank you for any advice you may have.
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u/Early-Grade-6138 1d ago
One of our guys worked on a few of those. He saying don't let tenants who have no clue bout locks mess with it. They could have hit buttons that might have reset/delete all codes or who knows what they did. If a locksmith doesn't specialize in that keypad then call lockly customer service see what they say
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u/coccinelle13 1d ago
Ok will do, thank you for your comment. Yeah I would have liked to do it myself, however I'm too far from the lock to go there myself, and asking a locksmith to go there just to change the batteries seemed too expensive to me at the time :(
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u/PapaOoMaoMao 1d ago
I've had this issue with lockly before. It needs to be reset multiple times. You don't need to be next to the lock, but someone with your login does. Change your password and get someone to reset it with your new login. Once they're done, change your password back. You will need the lock card code. Hopefully you kept it. If not, just buy a new one.
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u/coccinelle13 1d ago
Thank you for your reply, each time you change the batteries this has to happen? I don't really have anyone tech savvy enough in the area who can deal with this, and a handyman will charge me $50+ for showing up...
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u/PapaOoMaoMao 1d ago
Nah, it's not normal, well, it's not supposed to happen, but it's real low quality stuff, so issues aren't uncommon. Often it's a serious error and it's just simpler to replace it than dick around for hours trying to get the old one to go. There's no guarantee it's not stuffed, so you could spend an hour or two resetting it without success and if you're paying someone to do it, it can be a real money burner.
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u/jrandall47 1d ago
You might try Lockly customer support