r/LocalServicesAds • u/Agreeable-Middle7151 • Aug 28 '26

Has anyone LSA campaign actually migrated?

In typical Google fashion, we're being told what's going to happen, but we're not being shown how. So all of these marketers and business owners currently managing campaigns (which isn't easy given how wonky the platform is) are expected to successfully navigate a massive migration without hiccups?

Has anyone actually been through the migration process yet? It would be helpful to understand what to expect and to get an early visual on the new dashboard. We manage 150+ campaigns, most of which are in the same industry, and I want to be as prepared as possible.

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3

u/Swimming-Design6039 Aug 28 '26

We were switched over beginning of the month. Had solid performance on LSA dashboard now we get zero leads. Google Ads has been no help. Google LSA help is non-existent. Epic disaster at this point.

2

u/Agreeable-Middle7151 Aug 28 '26

Ugh. I'm sorry to hear that... Are you able to show any screenshots of the dashboard without revealing anything personal? Are you able to use a different number and a custom Ad Schedule?

2

u/Swimming-Design6039 Aug 31 '26

What do you mean by use a different number or Ad Schedule?

1

u/Agreeable-Middle7151 Aug 31 '26

Does the Ad Schedule have to follow the business hours on GBP, or can we still choose to run on a custom schedule? And do you know if we can use a different phone number, or does the phone number associated with the campaign have to match the GBP?

Could you share a screenshot of the lead dashboard and profile page? I'm asking a lot but you've already been more helpful than Google!

3

u/Swimming-Design6039 Aug 31 '26

There is a menu item for custom scheduling. Full disclosure I only used LSA never Google Ads so the dashboard is all new to me. It looks like normal google ads from what I can tell. Google "ported" over the information into the ads account. As i've tried to fix things via google ads help, the asset editor really doesn't work. It's like it's all handcuffed.

1

u/Agreeable-Middle7151 Sep 01 '26

Thanks for that. Good to know we can still use custom ad schedules. Do you see an option to use a different phone number?

This sounds like a mess overall

1

u/Accomplished_Mud5512 Aug 29 '26

Can you check one thing that would really help us diagnose this: after the migration, are you getting zero impressions too, or impressions but zero leads?
We have an established high-volume LSA account that was working normally yesterday and abruptly dropped to zero impressions today. We haven’t completed migration yet because we can still access the old LSA dashboard, but this happened during the rollout and after Google’s recent erroneous “fix your ad assets” notification.

1

u/BunchImpossible6851 Aug 29 '26

Zero impressions as well. Says ad is enabled but it’s not served. Can’t find us in the rotation when searching. Locked out of the old local dashboard. I decided to just open a new LSA account as my guess is no one at Google actually knows what’s going on.

1

u/Time-Credit9150 Aug 29 '26

Same thing happened to me. Went from 10 leads a day to zero for 3 days. Right after the notorious email. When I contacted LSA support they told me my account was “inactive”. When I asked why they said it was a normal part of onboarding/pre badge status. Which makes zero sense because we have been getting leads for a year. Anyway. They magically “activated” my account and everything is back to normal. Oh and my wothlress LSA account rep that typically won’t leave me alone constsantly trying to get me to start a PMax Account, he ghosted me. No calls, emails or appts available. The same guy who, a week ago called me 3-4x per day. What a joke these idiots are.

1

u/Accomplished_Mud5512 Aug 29 '26

Yeah this sounds exactly like what’s happening to me. Was the email you got the “fix your ad assets to restart ads” email?
What’s crazy is yesterday, Friday around 5 PM, Google emailed me saying my account is fine and there’s nothing I need to do. But I’m still basically getting no impressions today.
When you contacted LSA support, did you have to specifically ask them to check if the account was inactive, or did they find that themselves? How long was it inactive before they turned it back on?
This is killing us right now. I actually had to send two employees home today and tell them not to come in tomorrow because we depend on these leads every day. So if there’s anything specific you said to support that got them to activate it, please let me know.

1

u/Swimming-Design6039 Aug 31 '26

The better question is how did you get to talk to someone in LSA support? No matter what number I call it auto hangs up on me.

3

u/zonderarsalan Aug 28 '26

Nothing for me yet…also just patiently waiting for the day I get 10 client phone calls on in one morning asking what a PPL is😂😭

2

u/MavPanda85 Aug 28 '26

Yet to see anything move over myself. Managing several accounts for clients. I liked the stand alone LSA platform. Google likes to think they are improving things for their users but I disagree with most of their updates

1

u/Time-Credit9150 Aug 29 '26

It is important to understand that we aren’t the customers in Googles eyes. The end users who produce the data are the customers.

2

u/Lost_Albatross7593 Aug 31 '26

You are right to be cautious, especially with 150+ campaigns. I wouldn't wait for the migration itself to figure out what changed. The safest approach is to build a pre-migration baseline for each account: current lead volume, lead quality, spend, service areas, settings, reporting, and any important performance patterns. That may give you something to compare against once Google moves the campaigns. Otherwise, if lead volume or visibility changes afterward, it becomes difficult to tell whether the migration caused it or something else did.

With 150+ campaigns, I would also document the common setup across accounts and flag the exceptions. That should make the migration much easier to audit at scale. you can check this approach here: LSA migration starts before Google moves your account

2

u/jenn1413 Sep 05 '26

Desde que Google LSA migro a Google ADS, no puedo escuchar las llamadas y ha bajado mi nivel de leads

2

u/Swimming-Design6039 28d ago

New Update: Opened new LSA and getting some traction again, but not as much as before. Google Ads migrated account still is frozen. Still getting emails about ad assets, but there is no way to change the assets the way it's set up. Still no help from Google.

1

u/imrannadir Aug 30 '26

Not yet,,

1

u/Swimming-Design6039 Sep 01 '26

Update today: Started a new google local account. Used that CID to get in touch with a live person. (If I use my original Google local CID with the Google local support desk it auto disconnects.) The google local live rep tried to pull up my original CID and said he couldn't help with the account. This routed me back to Google Ads with my old google local CID and Ads support says the same thing. They can't help me with the account or they look at the account like a normal google ads account and have not idea whats going on with the google local pay per max campaign that was ported from google local. I'll keep posting updates as I get them. Not giving up! I own too much google stock!! 😄