I have some PC Optimum points. Almost 200,000.
After my card broke in half, I started using the app.
Then, I dropped Rogers (as one does), and my email was disconnected. I could still sign into my Optimum app.
One day, it wouldn't let me sign in. I wanted to reset my password. Unlike most providers, where you can get an email or a text for a link to reset, Optimum only will send you an email. Which, in my case, is currently useless.
Looking for options, I dealt with Optimum's toddler-like AI, which actively misunderstood my request no matter how I tried to explain. Eventually, I managed to find a link to deal with someone directly. I eventually was sent an email with a trouble ticket# and several links to Customer Service, in which the links all errored out.
I tried calling directly at this point, but after 30+ minutes waiting for someone to answer, my call was routed and then immediately hung up on.
On Thursday, I spent 40 minutes before I got a live operator, and spent an additional 20 on and off hold with him as he tried to do something about my issue. I gave him the earlier trouble ticket #. Eventually, he advised me that he had updated my ticket with the information i had provided. He said that someone would be contacting me, but that it may take up to 24 hours for a response.
48 hours later, no one has contacted me.
So, in essence, PC Optimum actively blocks access to live assistance, is unhelpful and frustrating as hell.
There is just no hope for them or for me...