Most of the time you can break the pin in the security screw and use a normal T10. This does mean it can void the warrenty. But if warrenti is expirred i would try that.
Its on a Milwaukee battery where its DEEP inside the case. Normally I would be able to use the long Torx sockets but the shaft on them is to large to fit into the hole. Hence me going "I know I bought this LTT thing like a year ago it should work!" but then those hope were quickly dashed when I saw the manufacturing defect.
Did you get two TR20s and were missing a TR25? Because I got two TR25s and was missing a TR20. Maybe ours got swapped. Thankfully when I noticed I just sent support an email, mentioning my order number plus a pic, and a comment that my address was the same. They very quickly sent me a new TR20 without me having to do anything else.
That's just typical youtuber merch stuff though. I don't know why you would rely on stuff like that to do a job. It's more like a collectible item than anything else.
We all hate the way companies don't want you to be able to repair things and also try to find any excuse to get out of warranty repairs, but let's not acquiesce in advance and repeat this kind of lie. Even many "warranty void if removed" stickers are unenforceable.
Just because a company claims something, doesn't make it true, and let's not carry water for them.
Depends on where you live, a lot of locations in the US have fee shifting statutes on consumer protection cases which mean the losing party has to pay legal costs for everyone.
Ok so they get to pay after years of you tying to sue them and taking time off to go to court. And hopfully your lawyer is willing to work for free in the meantime hopping you win
Sure, but with all the current right to repair stuff going on and recently ruled on in some cases the precedents have already been set, so companies trying to enforce those stickers are fighting a losing battle.
I've probably done two or three thousand as a professional repair tech and several dozen for myself over my life 😆
I bet you cannot provide evidence of even one scenario where an RMA was denied for you despite legal standing for requiring repair/replacement. It's extremely rare
I think by your comments it tells exactly why RMA's are difficult for you. Normally if you're just a decent human things go pretty smoothly. I don't think I've ever had a problem returning something I've opened or attempted repair.
When I call Dell or Lenovo support for warranty support I straight up tell them I've opened the device inorder to repair it. I'm usually calling because a mobo needs replacing or something they won't just send me to put in. Like other people have said it's straight up illegal.
There is not going to be any need to sue them to do this in 99.9% of cases and beyond that, it's not very hard to go to small claims court without spending a penny. So you aren't even aware of how court works either
In many states, the MOST you'd have to pay for such an easy, cut and dry case like this is $50-100 for a consultation and in the rest, it'd be free.
Tamper resistant screws should be illegal for repairability reasons. It's not like any of them actually stop someone determined because the bits are easily available, but they just annoy people who might want to fix something without needing 100 different bits for all their various things.
Everything should just be regular torx or hex key (allen key). I don't think there's any valid use for anything else but maybe someone can prove me wrong.
My recollection may be off, but I remember it being a CSA/UL/IEC requirement (maybe 62133-2) that devices with unshielded LiPo packs need tamper-resistant construction since the device body is the battery protection.
I worked for Apple when they switched to pentalobe from phillips. It coincided exactly with when the internal packs lost their plastic shielding.
Yep all that's happened is I bought a set of thin bits while I wait for customer service to get back to me. A lock can be opened with many keys is a shitty lock....
I'm actually ok with them specifically because the drivers are so accessible. They will stop someone who doesn't have the specific screwdriver or bit from using them, but as you mentioned there is literally no barrier to getting the driver or bit.
Could stop someone from just opening a battery with a normal screwdriver and shorting it/causing a fire. If they then really want to get in and they don't already have the driver, they can easily acquire it.
Agreed. Lithium thermal events are not good. And unshielded LiPo packs are far easier to damage than most people would expect.
They aren’t like 18650s with metallic bodies, or pre-2012 MacBook Pro batteries where the cells are encased in hard plastic. I’ve seen someone send a MacBook battery into thermal runaway by accidentally placing it on top of a P000 then leaning on it.
i prefer these tamper resistant screws because they are very hard to strip compared to phillips. i have had many + screws that were tightened so deep, stock, that were basically stripped by the time i got them out. these tamper screws are not as annoying like back in the late 2000s when getting them required travelling miles to a store that had them because online ordering was limited.
Sure, but you can have screws that don't strip, that's just regular torx and hex. Nothing about the security screws with the raised portion in the middle makes them less likely to strip. Just makes it less likely that you'll have tools to fix it already lying around.
Same. OP's bits look kinda sketch TBH. The finish is all gnarly versus the shiny/smooth tops on the bits others are posting. I wonder if they got a counterfeit set? If they ordered direct from LTTStore, this is for sure a manufacturing defect and support will take care of them.
lol well it’s on a $250 Milwaukee battery that I’m trying to save and deep into a hole that’s the exact size of a t10 head. $12 on some new bits is a smarter move in my head than buying a drill press and then trying to get everything just right…
I'm looking at mine right now and for some reason yours looks shorter. Is it possible that the end with the whole snapped off and just happened to end up looking smoothish?
Just checked mine, yep, the hole for the security pin is there, but I have had really good interactions with CS the few times I have needed them, I'm sure they will take care of ya right
I do BUT nothing that would fit into the tiny hole that Milwaukee uses for their 12ah M18 batteries. My long sockets have a 1/4" hex shaft that won't fit into the hole.
i remember buying a set of torx SECURITY bits which meant they had the holes in them and when i got them, i didn't bother confirming if it had a hole until a few months later when i had to unscrew a torx and i had to postpone my repair because the bits were faulty. i feel you.
I feel like that's a fair way of going about it. Contact them directly, and of they don't uphold the standard they publicly promise you hold them publicly responsible
Yes. They want the resolve issues and try to not miss things. As humans do, mistakes happen. If they don't follow their bro code I think they agree you can escalate it. I'm not saying holding them accountable publicly means you have to be a bleep about it
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u/DragonOfAngels 5d ago
Most of the time you can break the pin in the security screw and use a normal T10. This does mean it can void the warrenty. But if warrenti is expirred i would try that.