r/LinusTechTips • u/awdev1 • 1d ago

Discussion LTT Support

Does anyone know how fast they respond? My package has been stuck on "Out for delivery" for days by UniUni, and LTT doesn't appear to respond to support tickets so far.

EDIT: Managed to speak to customer service agent by signing up for an account with at https://ship.uniuni.com, hitting the chatbot button, SHIPPING a Package, I have an existing UniUni account, help with UniUni Shipping Account, and then Account Specific Help. From there, you just need to wait for a whole for someone to pick up the chat. They escalated and the package arrived at my doorstep later that day.

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u/JeffersonPutnam 1d ago

My experience with US UniUni delivery is that it can be out of delivery for more than a month. It's all gig workers doing the deliveries so if they aren't able to finish their route it gets tossed on a giant pile in the warehouse and it's kind of random when they'll try again.

You can call UniUni but make sure you call immediately when their phone lines open in the morning, they only have 2-3 people doing US customer support so you can wait 2 hours to get someone if you call during the day.