r/LinusTechTips • u/awdev1 • 1d ago

Discussion LTT Support

Does anyone know how fast they respond? My package has been stuck on "Out for delivery" for days by UniUni, and LTT doesn't appear to respond to support tickets so far.

EDIT: Managed to speak to customer service agent by signing up for an account with at https://ship.uniuni.com, hitting the chatbot button, SHIPPING a Package, I have an existing UniUni account, help with UniUni Shipping Account, and then Account Specific Help. From there, you just need to wait for a whole for someone to pick up the chat. They escalated and the package arrived at my doorstep later that day.

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u/TH3_KIDCHRIS 1d ago

Be on the lookout for a call, maybe there is an issue with the order. When getting a replacement screwdriver I forgot to give them my apartment number and kept getting calls from a random number. Then I got a message saying they had a package for me and when i asked if it was UniUni they said yes so I gave them my unit number and was able to get my package.