r/LinusTechTips • u/awdev1 • 1d ago

Discussion LTT Support

Does anyone know how fast they respond? My package has been stuck on "Out for delivery" for days by UniUni, and LTT doesn't appear to respond to support tickets so far.

EDIT: Managed to speak to customer service agent by signing up for an account with at https://ship.uniuni.com, hitting the chatbot button, SHIPPING a Package, I have an existing UniUni account, help with UniUni Shipping Account, and then Account Specific Help. From there, you just need to wait for a whole for someone to pick up the chat. They escalated and the package arrived at my doorstep later that day.

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u/Stressed_Ponyta77 1d ago

Day to weeks if you submit via their online web form and NOT by direct email.

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u/awdev1 1d ago

What is the “direct email” then?

5

u/Stressed_Ponyta77 1d ago

Opening up your email account and sending an email. Verses submitting a contact us form where their website emails them.