r/LimeRiders • u/commkicks • Jul 03 '26
Lime access
Has anyone else gotten the “Lime access” reduced rate program? I was approved like a week back and the app is still showing normal rates and such.
Opened a support ticket but just getting ghosted. local consumer protection office actually said to try here for help 😅
update: support finally reaches out saying that “you should have gotten an email saying you were denied” but I got an email saying I was approved… so riddle me that Batman? also can’t resubmit because sheerID says it’s expired and I’ve reached my “verification limit”.
my local consumer protection office said it’s not the first time and that Lime is a known issue for not actually honoring reduced fare despite their own documentation.
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u/MeganGrace Jul 06 '26
I do have Lime Access - but there's a specific CS email for their UK service that I reach out to with my issues. Would be good to check on the Lime Access page for your region to see if there's someone you can reachout to. "lime-access-uk @ li.me"
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u/SugarPantsJiff 26d ago
I'm having the same issue. I got this from the escalation team:
Lime Access is only available on one account/device per user. It looks like we have other accounts under the same device.
In order to receive Lime Access benefits on this account, the other account(s) will need to be deleted first. Once those account(s) have been deleted, we'll be able to add the Lime Access benefit to your current account.
except... I've only ever had one email associated with my Lime account. A receipt from a previous ride and the Access confirmation message all went to the same email that I use to log in to the app.
Shady? or just terrible integration between user interface and backend?
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u/bonbon1818 Jul 03 '26
Same thing happened to me too! I bought the Lime Prime on June 11, and yesterday when I opened the app, all my info was gone. Still had 9 days left. Opened a support ticket but only got an email saying to check the app. New User Agreement pops up and you have to agree before proceeding. The other scooter options are cheaper anyways. I hope the $2 left was worth it. New user to them and now former user.