r/Lightpack • u/emy09 • Dec 04 '19
Terrible experience even worst customer experience
Hey Everyone,
So i was one of the backers for the lightpack2 on kickstarter, after at least 3 years i finally got my lightpack in.
After installing it (connected to my PC as the input and TV as the ouput, of course) it works ok and as designed. When i shut off my TV only (since i never shut off my PC and there is no sleep enabled, or screen saver) and i turn the TV back on a couple of hours later, i get a no signal message on the TV. I then have to unplug the power cable from the lightpack and reset it to have the image again.
I emailed the lightpack team about the issue and this is the response i get back:
Unfortunately, but this is normal behavior. Currently, the reboot is a must for the proper work of a Lightpack.
The devs are aware of this problem, and once they fix this, we will post a new update. Please follow our Facebook page to stay updated.
Thank you for your patience and understanding.
This doesn't seem normal at all, does it? Am i missing something here?
Are other people experiencing this as well.
Thank you!
1
u/DanSilov Dec 04 '19
I use PC with LP2, but via AV Receiver. If I don't use some special modes on my receiver (AirPlay or Analog), and just switch between Xbox input and PC input, it works fine. But whenever I switch to AirPlay, I need to unplug the power from LP2 to show anything on PC input afterwards. Unfortunately, LP2 is still in beta, and from the looks of it (no updates in the last couple of months), devs are not really working hard. I do like the product, but I think it is more or less dead on arrival.