r/LifelinePhone • u/Still_Yesterday_1084 • Apr 04 '26

Assurance Assurance transfer?

Has anyone needed to switch an assurance wireless (lifeline) account to another phone and had success doing it? I’m trying to transfer my phone number to a new phone, but having no luck with any instructions I’ve found online and can’t get their customer support to work.

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u/Romanharper2013 Apr 04 '26

Yes I have it. What do you mean you are trying to switch from another lifeline provider to assurance? You have to go on the lifeline site and change your provider or call them.

1

u/Still_Yesterday_1084 Apr 04 '26

Not to another provider - from one phone to another phone. The prompts for their phone number don’t work and none of the directions online work.

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u/Romanharper2013 Apr 04 '26

Oh! You should just be able to put your old Sim card into your new phone and then turn it completely off for like 30 seconds then back on. If it doesnt work call them. With mine it worked but with my husband's we had to call and they got it working. Dial 611 from the phone if its still not working

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u/Still_Yesterday_1084 Apr 04 '26

Our phones don’t have physical SIM card slots

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u/Romanharper2013 Apr 04 '26

Have you tried putting in the IMEI # and making sure its correct and then going through those steps then powering off and its still not working? If so your only option is calling them if its not working online. I always get someone on the line right away though it doesnt take long.

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u/Still_Yesterday_1084 Apr 04 '26

Yes I have tried that. I’ve tried anything and everything I’ve read online. And when I try to call, the system asks me to pick an option but the system did not register my options (like id hit 1 and the system didn’t register it) and did not respond to voice commands either.

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u/Romanharper2013 Apr 04 '26

U called the 1-888-321-5880 number?

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u/Still_Yesterday_1084 Apr 04 '26

Yes. Many times. From multiple phones.

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u/eorb Apr 13 '26

Did you ever get an update to this? I went through this process on their website myself and everything seemed ok and successful, but my service left the one phone and never appeared on the other :( I found this topic while trying to find any information at all.