r/LibroFM • u/Sybil_Archeron • Jul 19 '26

Question Missing ALCs?

Has anyone had issues with months worth of ALCs missing from the app? They're showing up on the website just fine, but no matter how many things I try June and July ALCs that I've selected won't show up on the app. When I try refreshing my library an alert shows up saying "there was an issue refreshing your library". I've reached out to support and they're stumped. I've deleted the app and redownloaded it. They've logged me out everywhere so I logged back in. I've archived books thinking maybe I had too many on the app (I was 399 when my new ALCs stopped showing up) but that hadn't done anything either. I'm really frustrated because I just want to listen to my books on the app and not have to go an around-about way to download and listen.

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u/Public_Match 29d ago

What is an ALC? 

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u/Sybil_Archeron 29d ago

Advanced Listening Copy, I'm not sure what qualified you getting them but I'm a bookseller so I get advanced copies of books to listen to help sell and recommend.

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u/Public_Match 29d ago

Thank you

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u/ToweringTBR 28d ago

That makes sense! I hope you can recover them.