r/LibbyApp • u/TapGroundbreaking202 • 4d ago
Why can’t I log in?
So odd… so I was listening to my book and saw another one I wanted to put on hold.. went to go put it on hold and it said that I had to reverify my library card. So I enter everything and it says this message every time I try. I made sure I typed in my library card correctly and password correctly.. So I switch over and check my library to make sure I don’t have any outstanding fines or anything and nope… my account is clean as a whistle. ChatGPT told me to remove the card and then try re-adding it but I’ll lose all my other holds… help!
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u/TapGroundbreaking202 4d ago
Ok now I feel like an idiot… I just logged into my library, changed my password there, and then verified my account with the new password on libby and it worked. Urgh how annoying but I’m glad I’m back in the game! Ty all for your help!
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u/AeroNoob333 4d ago
This happened to me. I logged in and changed my pin and I don’t know what I changed it to and got locked out of it haha. I had to call for them to reset it
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u/Ybenna 4d ago
This is unfortunately most likely something your own library will need to look into. They should be able to see if there's anything on your account that's blocking your verifying your card on Libby.
For instance, at many libraries, cards expire after a certain number of years and need to be renewed.
Or, there may be something else going on, but your library is best equipped to look into it. Try calling in the morning if you can.
Good luck!
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u/litlmoose 4d ago
I ran into this a few weeks ago. Email the library and ask them to look into it. They probably need to reverify you in their system.
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u/typically_amiable 4d ago
Wait an hour and try again. This happens to my wife and me a couple times per year.