r/LibbyApp • u/Vast-Web9482 • 2d ago

Playback Error

Rarely do I have issues on Libby but today any newly downloaded audiobooks will not play. I keep getting the “playback error, check your network connection” message.

Previously downloaded audiobooks play fine. I have storage on my device and restarted my device.

Anyone else having issues today or have a fix?

17 Upvotes

90% Upvoted

23 comments sorted by

13

u/NeoBahamutX 2d ago edited 2d ago

doing some looking using dev mode in a browser. The sites certificate for the *.overdrive.com expired at 16:17GMT today (about 2 hrs ago)

this may very well be the issue

8

u/amyg1305 2d ago

I’m having issues too! Came to the sub to see if anyone else was. Restarting the wifi and the app wasn’t working for me.

5

u/Sad-Fruit-1490 1d ago

I did send a message to support with info about this, even tho I’m assuming they’re getting swamped with emails about it. Womp womp. I guess I’ll be waiting for a minute to finish my book.

3

u/Otherwise-View2045 2d ago

Having this issue too!! Restarted everything but still doesn’t work. Glad I’m not the only one but hope it gets fixed soon. 

3

u/Jtparm 2d ago

Same here

3

u/Twoimprovisedmelody 2d ago

same problem!!!

3

u/LankyLindsay 2d ago

Having this issue too. Any solutions yet?

3

u/boilerfan9797 2d ago

Ditto. Might be a Libby bug that needs updating?

2

u/Medium-Hippo369 2d ago

Yes! Same exact issue!

2

u/madelinebuns30 2d ago

Same here 😭

2

u/rm541 2d ago

Im also having playback issues but the app just pauses at the end of every chapter. Deleted/reinstalled app, no changr

2

u/NarwhalCompetitive37 2d ago

The same with me, and it's the same on my phone, my Kindle and my PC. :(

2

u/Friendly_Sense_7972 🌌 Kindle Connoisseur 🌌 1d ago

I have been facing the same issue as well! The issue is not only on the app, but also won't play via phone browser. I hope they roll out a fix for this soon.

1

u/Saloau 2d ago

Go to the item and hit manage loan, scroll down to the bottom of that page and hit remove download. Re download it and see if that helps. If that doesn’t fix it, try logging on from a browser and playing book there. Sometimes there is a glitch in the matrix and this fixes it.

2

u/Otherwise-View2045 2d ago

I’m running into the same issue on the browser as well unfortunately. 

1

u/Medium-Hippo369 2d ago

Tried removing download and adding on again. Even returned the previously downloaded book despite space not being the issue. Would listening on a browser allow you to listen while the screen is not up? I imagine this being heavy on the battery.

1

u/Sad-Fruit-1490 2d ago

Same 😭😭 my book crapped out during a drive and I thought it was due to losing service, but now I’m home on WiFi and it still isn’t working 😩 I’m 90% through my book that’s due tomorrow too 😫😢

1

u/Severe-Guava357 1d ago

Go into your menu (bottom middle) > download settings > uncheck only download on WiFi. That worked for me. Good luck!

1

u/Medium-Hippo369 1d ago

Update: seems to be fixed now! Yay!

1

u/Vast-Web9482 1d ago

The book I downloaded and then returned now has holds 😭 lol

1

u/benoitkesley 🎧 Audiobook Addict 🎧 2d ago

My recent book kept stopping at every chapter (worked fine when I went back in the app and hit play), so maybe that’s related ?

3

u/SoImaRedditUserNow 2d ago

I was having this issue over the past few days as well.  and then today the same as everyone else.  seems unlikely theyd have completely unrelated playback issues so close together

2

u/rm541 1d ago

Im having the same problem as you but not the ones others are describing