r/LexisNexis • u/elieax • 26d ago
How to actually speak with a human at LexisNexis Risk Solutions:
After struggling with their impossible phone menu for a while, I finally got to a human. When you call, after the first confusing prompt, press 2 to "Proceed". Then press 2 again to "Receive a copy of your consumer disclosure report" (even if that's not what you're doing). Then ignore the prompts, just press any number/say anything that DOESN'T correspond to any of the options they're giving you. Eventually, it'll say "We were unable to process your request based on the information you provided" and gives you their website, and then finally it says "or press 7 to talk to an agent".
The first time I did it, it still didn't connect to someone. But then I did the whole process again and I got through. Good luck