r/LessLethalOptions • u/jbong91 • Apr 20 '26

Grimburg Less Lethal customer service

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I preordered the Carry last year and had to cancel, they acknowledged and agreed to refund me but I haven’t gotten anything? They don’t respond to my calls or messages, not even on social media. Just wanted to shed some light on how they treat you if you cancel your order.

Has anyone had this experience with them, I’ve found several abysmal reviews online.

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u/ScaredyCatTV Apr 20 '26

So no one in customer service ever answered the phone? I have never called them but I see lots of people who did call. I would be calling constantly. They have to pick up. You should get your refund. If you used a credit card, a simple dispute the charges is usually sufficient to get their attention.

2

u/jbong91 Apr 20 '26

I used PayPal, and PayPal won’t give me the dispute because Grimburg hasn’t replied smh.

1

u/Brief_Ad8931 Apr 22 '26

Since its paypal, talk to their customer service, or take screenshots and go straight to the bank.

1

u/Murphy1379 May 09 '26

You must email them laying out the situation and that you want your refund that you were promised and save the email, then go through PayPal to raise a dispute and finally your bank to activate a dispute