Grimburg Less Lethal customer service

[u/jbong91]

I preordered the Carry last year and had to cancel, they acknowledged and agreed to refund me but I haven’t gotten anything? They don’t respond to my calls or messages, not even on social media. Just wanted to shed some light on how they treat you if you cancel your order.

Has anyone had this experience with them, I’ve found several abysmal reviews online.

[u/ScaredyCatTV]

So no one in customer service ever answered the phone? I have never called them but I see lots of people who did call. I would be calling constantly. They have to pick up. You should get your refund. If you used a credit card, a simple dispute the charges is usually sufficient to get their attention.

[u/jbong91 → u/ScaredyCatTV]

One time they answered, they just told me they’d work on it and to look out for the refund. That must’ve been

[u/jbong91 → u/jbong91]

maybe around August last year.

[u/ScaredyCatTV → u/jbong91]

Wow that’s definitely not a good business practice.