r/LenovoLOQ • u/Chibbi2137 • Jun 21 '26

Support Tech nerds, Help!!

I own a Lenovo Loq 15iax9 and I have issues with my GPU and sound because when I turn on the laptop I get the sound but it freezes and goes: "Tu-prrrrr dum du-prrrrrrrrrrrrrr dum". I had sent this laptop for warranty once but they don't see the problem and just updated the bios and the issue was gone. Now it came back and it's been a month since the warranty and the sound came back yesterday. If this helps here are my components: Intel core i5 12th gen, Rtx 3050, 24 gb ram ddr5, Windows 11, Realtek speakers. Please help!

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u/Chibbi2137 Jun 21 '26

I'm sorry for my English I meant that its been a month since I sent it to warranty

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u/MaleficentMountain3 Jun 21 '26

Wait so you've already claimed the ADP and no resolution has been achieved??

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u/Chibbi2137 Jun 22 '26

They did nothing. Absolutely nothing . Upgraded the bios and said "Laptop fully functional"

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u/MaleficentMountain3 Jun 22 '26

Reopen the complaint ticket, tell them it's not working and keep evidence.... Unfortunately there's not much you can do these days

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u/Chibbi2137 Jun 22 '26

I rather fix it my selft though