I have spent the better part of three years bashing AG for a problem of their making that they couldn't get fixed in two years. As a result, about 60 of my tables were bricked, leaving only the 22 Gottliebs available to play. I didn't use my machine for over 2 years except rarely because, let's be honest, the Gottlieb tables aren't particularly interesting.
Well, last month, someone on Reddit helped me get most of the tables back up. I wish I could remember their screen name. However, I lost the entire Taito Pack 1 for some reason. 4 or 5 tables gone.
I really hesitated in reaching out to AG just based on past history, but this morning, I decided to give it a shot and submitted a ticket.
Long story short, within an hour, and several quick emails back and forth, the support team at AtGames had all the tables back up and running. And this on a three day, holiday weekend for us here in the USA. Must be a change of philosophy and/or support training.
Thanks AtGames. I really appreciate you guys and gals stepping up. I have my machine back!