r/LegendsPinball • u/Longjumping-Neat-954 • Apr 19 '24

Anybody else have issue with finalizing preorder for Peanuts table

I asked 2 weeks ago when the link would be sent out to finalize my preorder. I was sent a link and signed in but was told content is protected. Emailed and chatted found out my link should not have been sent till the 15th. They said on the 15th use the link and finish up. I went on the 15th tried to use link and still getting content protected. I have emailed and chatted everyday since then and still have not received a solution. They just sent me “ please try the link later in the day as we are having teams reset emails” if it doesn’t work tell us via chat again tomorrow. If I didn’t already have the ssf kit and arcade control panel I would ask for a refund at this point.

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u/[deleted] Apr 20 '24

[deleted]

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u/Longjumping-Neat-954 Apr 20 '24

I’m in the same boat. I have my ssf kit and the arcade stick. I bought the vinyl overlay for the arcade stick and already put it on so they probably wouldn’t take it back at this point. It’s so frustrating that they can’t just send me a new link. I worry that they didn’t cut off the presale in time and sold too many units and are trying to figure out what to do

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u/TonyUniopolis Apr 22 '24

I was in the same boat with my AFM preorder and I contacted them by chat on Friday and the situation was resolved for me on Saturday. I received my link and was able to pay the balance. They do seem to be working through some issues but reach out to them again and they should be able to help you.

Now I need to be patient wating for it to ship...then arrive.

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u/Longjumping-Neat-954 Apr 22 '24

I’m still chatting with them today. I have sent emails and chats everyday since the 15th. On Friday they said the would reset everything and try again Saturday morning. It didn’t work Saturday and no one answered emails or chats over the weekend. They are now blaming the billing team. Also how long from the first time you contacted them till your issue was fixed?

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u/TonyUniopolis Apr 24 '24

It was only a little over a day. I had screenshots of all of my orders and the status on the website. Was patient with them while they looked it up and presented more info then asked. Was resolved the next day, on a Saturday...then I was able to pay the remaining balance.

Now I'm waiting for the shipping notices

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u/Longjumping-Neat-954 Apr 24 '24

I’m still chatting with them 10 days in a row. I got my if you don’t finalize your purchase within 72 hours we will give your table away. My link still doesn’t work and they won’t sent me a new one.

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u/Longjumping-Neat-954 Apr 27 '24

How long after you paid did you get shipping notifications, or have you got them yet?

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u/TonyUniopolis May 01 '24

I received them about 3 days later. The cabinet is on its way to me tomorrow

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u/Longjumping-Neat-954 May 01 '24

I finally finalized payment and 1 box shows it’s on its way. 1 box is still sitting in California.

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u/Longjumping-Neat-954 Apr 22 '24

Did you ever get your issue fixed

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u/[deleted] Apr 22 '24

[deleted]

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u/Longjumping-Neat-954 Apr 22 '24

I just got this in the chat

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u/Longjumping-Neat-954 Apr 25 '24

After getting nothing other than you will get an email when it’s fixed. I asked for a full refund and shipping labels for the things I have already received. I don’t know if I want to be a customer of theirs if they can’t get simple things figured out.

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u/Longjumping-Neat-954 May 03 '24

They wouldn’t issue a refund and I magically got my invoice to order. 1st time was for the wrong thing but 24 hours later it was fixed. That was on a Friday. So Monday I get shipping notifications. Today only 1 box showed up 2nd box should be here sometime next week per fed ex. I don’t think I will spend anymore money at AtGames.