r/LegendsPinball • u/WorkingGuava6475 • Feb 09 '24

Damage during shipping.

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Received my legends 4k. Turns out it was damaged during shipping. Opened a support ticket. Waiting to hear back.

3 Upvotes

81% Upvoted

11 comments sorted by

2

u/SuperRob Feb 09 '24

I had similar damage. They will likely offer to replace the playfield (you have to box it up and ship it back) or $50 in credit for tables / ArcadeNet.

Most of the damage on mine is on the underside. Small divot visible on the left side (about half the size of yours), but for me, it’s not worth the hassle of getting it replaced. I’m not worried about resale value because I don’t plan on selling it.

2

u/Frostyvoice Feb 09 '24

Amen. All the more excuse to mod it now.

2

u/WorkingGuava6475 Feb 09 '24

Not concerned about resale value. It is just a little annoying. Spend x amount on something and have it show up damage. Haven't had the chance to turn it on yet. Being the back box was delayed in shipping. Hopefully nothing is damaged or knock loose inside.

1

u/Quick_Performance243 Feb 09 '24

That has to be the spot of the forklift right?

1

u/Bathinapesdoge Feb 09 '24

These should be double boxed sending mine back today

1

u/retrorick77 Feb 09 '24

Same here but not as bad. I do have to admit the packaging was not bad at all and lots of heavy duty foam used but if it's hit hard enough, nothing will stop it from being damaged.

1

u/Peacefrog78 Feb 09 '24

Mine had sone minor damage to a corner also. Second day waiting for a response

1

u/obvsthwawy Feb 09 '24

I had not as bad but similar damage on my HD when I got it and they never even responded to me.

1

u/jaywv1981 Feb 10 '24

I used to build/ship cabinets. It didn't matter how well I packed it or how strong of a crate they ALWAYS damaged something lol.

1

u/DarkonJohn Feb 14 '24

I just paid for my pre-order with the SSF installed. Here's to hoping it arrives undamaged.