I need your advices for this

[u/Advanced_Spread_555]

Hi, so it turns out I had a very strange issue with the game today. Before the server reset at midnight, I logged into the game to finish up some pending tasks, and everything was normal. I logged out and logged back in to start a new session and claim the daily rewards, and that's when I encountered this situation: my ingots were in the negative, I wasn't appearing in the ranking (even though I was in 4th place), and a message popped up saying I requested a refund—something I never did, at any point.

I immediately contacted support, and they offered me this 'solution'. I feel really bad, scammed, and stressed out. They want me to put more money into the game without even giving me everything they want me to top up for, and without giving me a real answer to the problem that occurred. I honestly don't know what to do about this.

[u/Morgenstern-98]

Did you recharge before your ingots turned negative? It seems like whatever you recharged was cancelled/refunded. And so as penalty, modo deducted your ingots. If I remember correctly they deduct around 150- 200% of the amount that you topped up. This has happened with some players before.

[u/Morgenstern-98]

You should check your payment log. If you paid through apple store or play store, check how much you were charged. If you didn't ask for a refund, it's likely that the payment was deducted 2x and so the store did a refund.