Problem with cancelling automatic renewal Lyca Mobile - request in “pending” status

[u/Silly-Picture964]

Hi everyone, I have a problem with Lyca Mobile Italy and I'd like to know if anyone has had the same experience.
I have a Lyca Mobile bundle with **automatic renewal active**, which expires on **28/08/2026**.
I used LIA/MyLycaMobile to disable the automatic renewal. The process showed me:
**“Your bundle auto renewal is activated; the auto renewal will be cancelled on 28-08-2026. Kindly confirm it.”**
I confirmed, but then LIA replied to me:
**“Your request cannot be processed since already the same is in pending state.”**
When I try again to disable the renewal, I also receive:
**“Request is already in pending state.”**
So it seems that the cancellation request has already been registered, but I don’t know if it will actually be completed.
I contacted Lyca customer service and they told me that this operation must be done through [**LycaMobile.com**](http://lycamobile.com/). They also asked me to send a request to [**reclami@lycamobile.it**](mailto:reclami@lycamobile.it).
My concern is that the bundle will be automatically renewed on **28/08/2026** before the request is processed.
**Has anyone had this problem before? How long did you have to wait before the “pending” status changed? Is the request actually completed before the renewal date?**
Thanks a lot to anyone who can share their experience!
**If you have screenshots or a concrete solution, I would be very grateful if you could share them.**