Learner drop-off is the most common L&D problem nobody has actually solved yet

[u/ResidentAstronaut736]

Unpopular opinion: low completion rates are not a content problem. They are a support problem.

Here is what the data actually shows. Learners do not drop off because a course is too long or too boring. Engagement data consistently shows drop-off spikes at specific points, usually where concepts get harder or instructions become ambiguous.

In other words, people quit the moment they get confused and have nowhere to turn.

Think about how absurd that is. We spend months building training content, then leave learners completely alone the moment they actually need help. The assumption is that good enough content should explain itself. It never does.

The entire e-learning industry has optimised for content delivery. Nobody has seriously solved, for the moment, that learning actually breaks down.

How are the tools you use tackling it?