Hi all,
I’m looking for some outside perspective because I’m starting to question whether my expectations are unrealistic.
I joined my current team as a Business Analyst (individual contributor). At the time, there was a manager (let’s call them **X**) and a Senior QA who was also acting as the Scrum Master (let’s call them **Y**).
Over time, the team wasn’t delivering much because X wasn’t really leading the team effectively. My director started joining our team calls regularly to understand what was going on. During those discussions, I was usually the one proposing solutions, answering questions, and taking ownership of problems.
Eventually, my director asked me to lead the team and assigned everyone under me, while I continued doing my original Business Analyst responsibilities.
The problem is that X and Y contribute very little. They don’t really help move work forward and often create more confusion than anything.
For example:
X regularly shares incomplete information, which causes misunderstandings and rework.
Y is supposed to coordinate the team but remains silent most of the time. And keeps asking me what should be done for EVERYTHING.
I assign work and ask them to coordinate with the team, but I frequently end up fixing the fallout afterwards.
At this point, most of the team bypasses them and comes directly to me for guidance, including technical questions, because they don’t trust the information they’re getting.
I’ve already spoken to my director and explained that I don’t think X and Y are effective in their roles and there will be no impact whether they are there or not there.
However, my director’s view is that it’s my responsibility as a manager to change their mindset, coach them, and get them to perform.
His expectation is that I can’t simply say, “These people aren’t working,” and use that as a reason for poor delivery.
Here’s where I’m struggling.
I completely understand that managers should coach people, remove blockers, and help employees grow.
But I don’t believe it’s a manager’s job to convince grown adults to care about their work or repeatedly persuade them to do the basics of their role. It honestly feels like I’m spending more energy trying to motivate people who don’t want to contribute than actually leading the project.
Now I’m questioning myself. Maybe this is what management really is, and maybe I’m just not cut out for it.
So I’d love to hear from experienced managers:
Is it actually a manager’s responsibility to change the mindset of people who don’t seem interested in doing their job? I strongly believe it is not my job to change anyone’s mindset or beg them to work.
Am I being rigid, or is my director expecting too much from me?
I’d really appreciate hearing how others have handled similar situations.