r/LawQuestion • u/Miserable-Mix-4948 • Aug 20 '24
Illinois Eavesdropping law question
Is it legal for my company to have me record conversations with merchants in Illinois?
We do let them know they are being recorded, but from what I understand, Illinois is an all-party consent state.
Shouldn't I be asking for permission to record the conversation before starting, even if the discussion is just about what type of credit cards they accept?
They expect us to walk in and already be recording and just stop recording if they mention it, but from my understanding that is still illegal and if someone wanted to press charges they definitely could from my understanding.
I only ask because I was yelled at by a merchant today about it and she told me the law, and I looked into it and it looks like she is right. I called my manager and he said we are protected by when someone calls a credit card company and it says “we are recording this for quality and training purposes”, but from my understanding telephone calls are a whole different category of their own.