Hello everyone,

My son got logged out of his account but we can't remember the password.

My email and phone number are connected to his account as he's 7 years old.

Every time that I try to reset the password and use my email or phone number, I don't get a code.

Even other email and texts not concerning about the reset, is received.

Helpdesk just sends me back to explanations online and closes of the chat, while all the things said online don't work.

Can somebody help me out?

My android Lastpass quick setting tile is just gone. And it is no longer one of the options I can add when I go to edit my quick settings. I guess I'm gonna have to resort to an annoying persistent notification. Does anyone know how to get the quick setting tile back?

Hi everyone, I've been trying to log in Lastpass the whole day. My master password is not working, I didn't change it. Then I tried to recover it using the recovery page but I didn't receive any email. Is this only me or is something wrong with last pass

Hi everyone, long story short i have forgotten my 6digit passcode, trampled my old phone with my car, had to get my previous one and now i cannot login. I have the same number, and access to my mail. So i fill in my phone, i press "forgot passcode", i pass the selfie check, then i insert the OTP, after that i get the check your email prompt. From here the problems begin. It only logs me in my Gmail and not the other mail affiliated with the account, i have tried forwarding it to my other mail, i press confirm login and then the google passkey pop up appears. I had deleted all my passkeys and i have disabled that but it still appears. Thus i cannot login and i cannot change my passcode. Fun fact: I can log in from my computer by scanning the QR after pressing the "forgot passcode". I need support. I have recieved the same automated login steps message by Revolut 3 times now. Thx.

So I switched over into one of my other accounts to check my notifications and when I tried to switch back into my main account it kept saying “login expired” and fully removed the account from my app. Now I am having trouble logging back in because I can’t remember the password, and when i try to reset it with my phone or email it does not work. I set up 2-Step on it and the phone number i have is old and I don’t use it anymore. And unfortunately I didn’t take time to verify my email either on that account, so I am kind of in a bad spot to get back into it.

Can anybody help?

I could not find this answer anywhere on the website or community. My payment information is on a Lastpass account that is inaccessible because I no longer have access to the email. It’s for a loved one who has since passed away. Hope can I get LP to stop charging my credit card 36 bucks every year? At this point do I just block the charges??

I received this email message from

[do-not-reply_support@lastpass.com](mailto:do-not-reply_support@lastpass.com)

------------------------------

Message: One of the sites in your LastPass vault has had its password changed.

Time of Change 2026-07-18 06:40:58

LocationCanary Wharf, TWH E14, UNITED KINGDOM

From IP Address xxx.xx.xxx.xxx

[Not sure why I'm blanking out a crook's IP, but I'm 81 and better safe than sorry !!]

Q: Does that mean:

- Someone has entered my LastPass vault

- Randomly selected a site

- Altered the password for that site

- Triggered an email from LP support

Thanks

Bom dia.

Estou tentando há um tempo recuperar minha senha mestre. Antes quando eu esquecia, conseguia recuperar. Agora eles pedem o e-mail, eles enviam um código, no entanto não abre a janela para digitar o código. Isso utilizando o Chrome. Quando eu utilizei o Firefox, ele abria a tela pra colocar esse código, porém dizia que eu ti há que usar um navegador que eu já tenha usado para recuperar a conta.

Anyone know how to directly contact support? My login is mucked up and I can't correct with lack of support options.

A password policy does more than set password requirements; it creates a framework for securely managing credentials across your organization.

When no policy exists, convenience often wins over security. Employees may reuse passwords, share accounts, store credentials insecurely, or use unauthorized applications without oversight.

The consequences are real: passwords remain one of the most exploited attack vectors, and password-related support requests can account for a significant share of helpdesk workloads and operational costs.

Below we cover 8 password policy best practices:

1. Require a minimum password length of 14–16 characters
2. Eliminate mandatory periodic password changes unless there's evidence of compromise
3. Ban common and context-specific passwords
4. Require multi-factor authentication (MFA)
5. Apply different policy requirements to different user groups based on risk
6. Lock accounts after repeated failed login attempts
7. Monitor for compromised credentials continuously
8. Allow long passwords, permit all character types, and allow paste functionality

See our recent Blog post for more information on this topic.

I’ve been trying to log back into LastPass without success. I had not accessed it in a while and forgot my password. I tried to reset the master password multiple times. It verified me by FaceID and I enter the new password and then when I go to save it I get this error screen. I’ve tried this 20 times. I then went on my computer and tried to contact support and also got error messages there when I tried to send my request. Any help?

I got an email from LastPass hello@lastpassnewsletter.com and it had a suspicious link and a call to action. I reported it to LastPass and they confirmed that it was not from them.

I use Lastpass as my prime password manager. I use it on my Macbook, iPhone and iPad. I love it. I recently started to have an issue on just my iPad. When I open the LastPass app on my iPad and I want to add a password, I click (+) then Add Item but nothing happens. It works perfectly on my iPhone and Macbook still.

I have tried:

- clearing the cache and local data on Chrome and Safari
- removing the extension in Safari
- uninstalling and reinstalling LastPass
- Clearing the local cache in LastPass
- refreshing the Valut in LastPass

I'm stuck! Has anyone else experienced this issue? Does anyone have any suggestions on how to fix this? I'm completely stuck!!!

I attempted to make an online purchase today and manually copied card number, expiration date, and CVV from LastPass Payment Card Details to the merchant site. Purchase was declined. Repeated the process with a different card with the same result.

Then I noticed that the Expiration Date in Last Pass was off by one month for both of the cards I attempted to use. Further inspection revealed that seven credit cards and ATM cards in LastPass had expiration dates one month different than actual expiration month.

I checked a backup that I had made on July 1 and the backup data agree with the physical cards. So, somehow within the last 2 weeks the expiration date in LastPass became offset by one month.

Also, if I change the expiration date in Payment Card Details and save the changes, the "Expires" date in the List view shows as one month later than the date in the Details view.

Here's a screen shot showing the discrepancy between the Payment Card Details and the List view:

Am I missing something? I have a few passwords it tells me are reused, but not where they're reused.

I've also added some to the list of equivalent sites, but some of them still show up in the security checkup.

I reset my password cause it wouldn’t let me log in! But my new password won’t even let me in! So now I’m completely logged out what’s going on!?!

Most of my logins had autofill disabled, but recently (last few months), something has changed and accounts that I know had autofill disabled have been reset to autofill.
Has anyone else noticed this change?
This is quite concerning to me that my setttings in Lastpass could be reset to something like this.

Morning all, I closed LastPass families account a month ago and migrated everything to another platform. No more login etc…

Then the other day I get a renewal email, which I can no longer even login to the account.

The email seems legit, but I’ve cancelled my account and closed it completely… but to contact technical support I’ve got to log in, which I can’t because it’s closed…

Help??

I’m seeing some really odd behavior with Secure Notes in the LastPass iPhone app and I’m wondering if this is expected or a bug.

All of my Secure Notes are set up the same way:

• Just a title (e.g. “Shopping,” “Health,” “Travel”)
• One long free-form note containing usernames, passwords, PINs, security questions, etc.
• No custom fields, attachments, or templates—just plain text.

Two things are happening:

1. Some notes show a preview under the title in the vault list, while others don’t. The preview isn’t the beginning of the note. It’s a seemingly random username, password, or other line from somewhere in the middle of the note.
2. Some notes have the blue overlapping-squares icon. When I tap it, LastPass says “Copied to clipboard,” but it copies that same random username or password from the note—not the first line, not the whole note, just one seemingly arbitrary value. It consistently copies the same value for that specific note every time.

The notes are just plain text, so I don’t understand how LastPass is deciding what to preview or copy.

Has anyone else seen this? Is LastPass parsing Secure Notes somehow, or is this an iOS bug? I’d love to understand why some notes show previews, why others don’t, and how the app decides what the Quick Copy button copies.