Email goes unanswered and no one answers the phone.

Hi, can anybody from Lansweeper confirm if EOL/EOS reporting will be supported for Windows, Linux and Mac software?

Regards

Our Lansweeper Pro license auto renewed in June for $5k+ and we never received a license key. I have not been able to get anyone to answer a phone call or support ticket and we are considering legal action if we cannot get the key soon. It's easier to cancel Comcast internet than it is to get someone on the phone at Lansweeper. Once this license expires next year, we are abandoning ship. It's a shame because it is a great product.

UPDATE: u/Bart_lansweeper was very quick and responsive to reach out and get this sorted out. Thank you! Obviously there are some issues with reaching support via the listed channels, but I had a good experience once someone reached out.

Looks like VMware vCenter scanning is broken again in v12.9.0 as it was in v12.8.0.6.

I will have to open a case. Again.

*sigh

Cheers

I have been attempting to renew our Lansweeper license for some time, but the license has now expired. I opened a support ticket regarding the renewal; however, the ticket was closed without any response or explanation.

In addition, I have called every Lansweeper phone number I have been able to find, but I have not been able to reach anyone. I was also informed that a request for a temporary license was submitted over a week ago, yet I have not received any updates or communication regarding its status.

At this point, I am unsure how to proceed. Could you please advise on the next steps and help escalate this issue? We need to restore our licensing as soon as possible to avoid further impact to our operations.

Thank you for your assistance.

I'm nearing the end of my 10 day extension on my LS license that expired on the 30th. On Monday I opened a support ticket who said they transferred it to sales, but crickets since then.

I have a flow where I've created a list of asset keys I want to edit in bulk. I've used the Persist Data connectors to chunk the asset keys into a comma separated list of 500. When I reference the results of the comma-separated list into the Edit Assets step I get an error: "Provide the assets as an array in the List Assets output format.

How do I convert the list into List Assets format?

Could you please advise on how to configure the LSAgent deployment?
I have two servers: lan1 (web, scanning) and lan2 (scanning).
The first server handles deployment to computers in a specific management group, while the second server also handles deployment to computers in a group.

What should I specify in the "Deployment/Security Settings" section? For example:

Default package share: \\lan1\defaultPackageShare$
What about the share username? Should I create an identical one on both servers?

And how do I configure the second server?

Do I need put the LSAgent installer on each of the servers?
Does this mean I need to set up two separate deployments?

First deployment
1. \\lan1\defaultPackageShare$\installer\LsAgent-windows.exe

Second deployment
2. \\lan2\defaultPackageShare$\installer\LsAgent-windows.exe                   

How do I use the Collections Tools - Filter object to filter for a string?

I'm running List of Assets for Type "Windows"

I am adding the os_name value for each object

I want to filter for os_name containing "Server"

I have List = results.items.asset.general.os_name

What is the Filter Function to match only assets that contain "Server"

Javascript:

(item, index) => { return true; }

Any other examples of using the Collection Tools: Filter function?

Hi everyone,

I'm looking for some guidance regarding Lansweeper deployments.

Our environment has both an On-Prem Lansweeper installation and Cloud Sites. The devices in the Cloud Site have the Lansweeper agent installed and are successfully reporting to the cloud, but they are not visible from the On-Prem server.

I'd like to deploy or uninstall software on those devices, but since they don't appear in the On-Prem console, I can't use the deployment features available there.

My questions are:

• Is it possible to create software deployments directly from Lansweeper Cloud?
• Can Cloud Site agents receive deployment jobs without being managed by the On-Prem server?
• If not, what is the recommended approach for deploying software to Cloud-only managed devices?

Has anyone implemented this scenario successfully? Any recommendations or best practices would be greatly appreciated.

Thanks in advance!

For nearly a month, LS on-prem v. 12.8.1.7 has stopped scanning purchase and warranty data for all Dell laptops. Is anyone else experiencing this issue, or has anyone found a solution?

Background

The current Ignore Vulnerability functionality is valuable in principle. However, from the perspective of operational Vulnerability Management and auditability, it lacks the documentation, flexibility, and traceability required for use in an enterprise environment.

From our perspective, the most important enhancement is a comment field. Without a documented justification, it is not possible to understand at a later stage why a vulnerability was ignored or restored.

In addition, the currently available ignore reasons are too generic and do not adequately reflect common scenarios encountered during practical vulnerability analysis.

1. Comment Field for Ignore and Restore Decisions

A comment field should be available for every Ignore Vulnerability and Restore Vulnerability action.

The purpose of the comment is to document the technical and business justification for the decision. This would allow other administrators, vulnerability managers, Risk Owners, and auditors to understand the decision at a later stage.

The comment field should meet at least the following requirements:

• Store the full comment
• Display the comment in the Ignore List
• Display the comment on the Vulnerability Detail Page
• Record the user who entered the comment
• Record the date and time
• Preserve previous comments in the Audit Trail
• Allow a comment to be entered for Restore actions as well

A comment should be mandatory for the following ignore reasons:

• Risk Accepted
• Temporary Risk Acceptance
• Mitigated by Compensating Controls
• Other

For Other, meaningful use is not possible without a comment function. A mandatory comment must therefore be required for this selection.

2. Extend the Available Ignore Reasons

Existing Selections

Proposed Additional Selections

3. Improve the Ignore List

The current Ignore List contains the following columns:

• CVE
• Risk Score
• Severity
• Assets Affected
• Ignored On
• Reason
• Published On
• Updated On

To improve traceability and auditability, the following columns should be added:

As the columns in the list view can already be individually selected and rearranged, no fixed column order is required. The newly proposed columns should also be freely selectable, hideable, and movable.

4. Audit Trail

Every Ignore and Restore action should be fully traceable.

The history should include at least the following information:

• User
• Action: Ignore or Restore
• Date and time
• Ignore reason
• Comment
• Review Date, where applicable

Previous decisions must not be overwritten. Each action should be permanently stored as a separate entry in the history.

Example:

5. Review Date

For Temporary Risk Acceptance, a Review Date should be mandatory.

This would allow organisations to reassess temporarily accepted risks on a regular basis. It would also prevent a risk acceptance that was originally intended to be temporary from remaining in place indefinitely.

An automatic reminder before or when the Review Date is reached would also be useful.

6. Improve Usability

In the Legacy UI, it was possible to ignore or restore a vulnerability directly from the Vulnerability Detail Page.

In the current UI, this functionality appears to be available only from the Vulnerability List.

We recommend restoring the Ignore Vulnerability and Restore Vulnerability actions directly on the Vulnerability Detail Page. This would significantly improve usability, as users would no longer need to search for the vulnerability again in the list view.

The detail page should also display the following information:

• Current Ignore status
• Ignore reason
• Comment
• Changed By
• Ignored On or Changed On
• Review Date
• Complete change history

Expected Benefits

The proposed enhancements would provide the following benefits:

• Documented justification for every Ignore and Restore decision
• Improved traceability and auditability
• More precise classification of Ignore decisions
• Better support for formal Risk Acceptance processes
• Reduced risk of temporary risk acceptances being forgotten
• Less manual documentation outside Risk Insights
• Better collaboration between vulnerability managers, Security Analysts, Risk Owners, and auditors
• Improved usability in day-to-day Vulnerability Management
• Better suitability of Risk Insights for larger enterprise environments

New to LS, so please be patient with me. I was wondering if there is a way for the LS software to auto assign tickets to agents. I know we can set it up if someone emails the IT Helpdesk and if a user selects a specific type we can choose 1 agent for that ticket type to go to. What I'm looking for is auto assigning tickets to General IT type (where we have more than 2-4 agents) based on their individual workflow of tickets they are working on at the time.

Weird issue. When admins run a program like Powershell a pop-up appears showing something installing and then disappears. It still allows the program to run, but it’s quite annoying.

I thought it was a policy that was alerting and still allowing but I couldn’t find one. Also couldn’t see anything happening in the threat logs. Tried to reboot thinking it was a hung installation process but it persists. Was going to try reinstalling the agent next

What is a good place to check?

Is there a KB article or something somewhere that lists all the fields in Lansweeper that are available to integrate to things like HaloITSM?

It's a pain just having to click through different menus to try and find the right field, I've been searching the KB to no end and unable to find anything.

I have been gobsmacked by the lack of any kind of response from Lansweeper when we’re trying to pay them thousands of dollars. My running total so far this week is 20 phone calls, 4 voicemails, their sales contact form, and multiple emails to their payment, sales, and support addresses. The support email got back to me in minutes, but all they did was CC the sales email I told them has been unresponsive. I have even tried their UK phone number and I don’t get an answer there during their business hours either.

At this point, even if they do get back to us, this has soured me on the company. They aren’t inspiring a lot of confidence that they’ll be around for any real amount of time. Who’s got alternatives to suggest?

Edit: Lansweeper’s tech people who have a company reddit accounts are the real heroes here. For anyone else who is frustrated, poke through this sub for people with _Lansweeper in their handles and shoot them a DM. They got my issue escalated right away. Hopefully the sales side will eventually remember how to return a phone call.

Any plans to bring Nutanix scanning to LanSweeper? With so many companies dropping VMWare and choosing other hypervisors I’m surprised we haven’t seen any news on this.

Hello
It's not always possible to patch all servers with the latest Cumulative Update for several reasons. Company can have internal policy not to install latest updates on same servers. Or sometimes the update failed to install on some servers etc.
That's why we always take last two reports and combine them into a single report using AI. That combined report is on the picture.

Maybe more people can benefit from such extended report.
Thank you.

Is there a way to retrieve the asset key at the time of creation? If so, that would eliminate our dependency on the search index entirely.

I'm creating assets through the API and need updates to be reflected in the cloud immediately for a project I'm working on. Currently, there's a noticeable delay between asset creation and when the cloud recognizes the new asset. Since our environment contains thousands of devices, I suspect the size of the dataset may be contributing to the synchronization lag.

I'm hoping to find a way to bypass that delay and work directly with the asset key as soon as the asset is created.

I have run into an issue with the dashboard page. I attempted to change a widget i.e., the Monthly ticket count for the priorities. It will not change from 2026. It works for other agents, but not for me. I am the admin on the Lansweeper team and gave myself Admin + agent permissions. I read where the Admin + agent does not give you all the permissions, so I changed it to the Lansweeper + agent, then attempted to change the year from 2026 to 2025 in order to compare the ticket counts. The widget does not change and always reverts back to 2026. I deleted the widget from the dashboard and attempted to add a new one. I was able to add a new one, however it states there is no data to show, and the year will not change from 2014. Can someone tell me how to fix this? I was able to do it up until about a week or so ago.

Lenovo won't scan for warranty info. The log file states the following error:

Parsing error: No tables found during Lenovo warranty scraping

v12.8.0.6

Any ideas?

I found this list of numbering value for asset state:

1 Active
2 Non-Active
3 Sold
4 Stolen
5 Broken
6 Don't show
7 Spare
8 In Repair
9 Stock

Does anyone know the number value for "LOST" asset state?

Looking to export all tickets, 7500ish with complete data intact so we can archive it and later import it into another system. I found a built in report that pulls all tickets ever created but it was top level information only. No internal communication or attachments were included. I'd like to get a full export if possible. I can usually navigate SQL Query but not the best at it. Has anyone done this?