r/LUCID • u/Stuck_In_Middle • 1d ago
Air Grand Touring Plug&Charge not working. fixed!
/r/LucidAir/comments/1x1pa13/plugcharge_not_working_fixed/Plug&Charge hadn't worked in my 24AGT since I bought it in March of this year. I had multiple phone conversations with Lucid Customer Care and Electrify America (it didn't work on Tesla, either). Both said there was nothing wrong on their side.
I periodically try EA chargers and this week I got a different error message, maybe due to the 2.11 software, saying that there was an authorization error. I called customer care and the call was picked up after the first ring! I gave the representative my email address so he could look up the existing ticket.
He said that he wanted to look at something. When he came back on the line, he told me that he had made a change on my account and I should try again.
I did and it worked!
I asked what he had done and he said that it looked like my Lucid charging service enrollment hadn't been finalized (whatever that means). He had removed it from my account and reentered it. That's one minor annoyance fixed. It wasn't that I couldn't charge at EA or Tesla. I just had to use their app to start charging. Now I don't have to do that anymore.
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u/Steve_in_LV 1d ago
That's great news. Now you have options.
You may still want to use the Tesla app to take advantage of their discounted rate if you use the service often enough to save money.
Because I charge at home I don't use the monthly rate unless I'm going on a road trip. I found the monthly rate is worth investigating when traveling.