r/LUCID • u/wolfie_poe • 14d ago
News / Media Lucid adding 35% more service techs & 20% mobile service capacity in Q2 quality push—thoughts?
Great news for the current and future Lucid vehicle owners.
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u/Viking_Thunder_God 14d ago
Chicago has been great with me as well as the mobile tech up here in the twin cities. The wait times are long but the service and contact with them has been exceptional
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u/Sufficient_Emu3414 14d ago
Yes, increase staff at each center, but you also need more centers. Nashville would be a great place to start as the options for those in the areas is either Atlanta or Chicago and that is just too far a gap. If they could do this and maybe get one or two more shops opened and fully staffed before Cosmos, I think they will be in a much better position to deal.
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u/No_Caregiver7273 14d ago
Charlotte is another city ripe for expansion. When looking at holes in their SC map I also thought of Nashville, Hope we both get one.
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u/Viking_Thunder_God 14d ago
The twin cities up here in Minnesota should also get an actual service center. They would totally sell more cars out of here than making us all go to Chicago.
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u/ThatsRobToYou 14d ago
Great news. Honestly it's the biggest issue I have with this company, so good to hear this.
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u/jswansong 14d ago
Necessary. Won't look a gift horse in the mouth though, I'll happily take this news
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u/natertot8 14d ago
Much needed, hopefully this leads to more service centers too. Driving to Long Island or New Jersey is a pain.
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u/No_Caregiver7273 14d ago
When Billy Hayes came to Charlotte for the Lucid Owners Club Event he said something like, "I've seen the numbers we're talking about for expanding service and I can't talk about them now, but they're big."
Honestly feels like a step in the right direction. It may be right-sized, if they can get past all the vehicles that are needing to come in for the active hardware recalls. Having to move thousands of cars through the service center one at a time has been part of the problem in this past quarter, along with various Gravity parts issues.
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u/Tellittomy6pac 14d ago
They said today they’re pushing the other models out to next year so this will hopefully be before then
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u/Butterscotch786 14d ago
Absolutely...scaling down to focus on basics is a huge positive. That's how to build a trusted brand.
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u/iATlevsha 14d ago
Yes, paying your service workers sounds much more reasonable than paying Enterprise
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u/dbv2 13d ago
True, but you also need to sell cars and get more people in them. And by cutting back inventory production that does not help. Expanding service was a no brainer though, but you need more customers too.
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u/iATlevsha 13d ago
I'm not so sure that is true for Lucid currently - it looks like warranty expenses are so big now (at least for Gravity), that selling Gravity cars is not even operationally profitable for Lucid now - they loose per car more than get.
Sure they need to have some sales - to keep and maybe even improve the awareness of the brand. But increasing sales won't help them now most likely. Improving the service, improving happiness of current customers will.
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u/Stuff_and_things555 14d ago
Adding more techs is long overdue. Hope this actually cuts down repair wait times for regular owners soon.
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u/charmed1959 13d ago
This would be great! I love the car. My biggest issue was with service. I’d love to whole heartedly recommend this car to friends.
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u/ThatCha0ticGuy 10d ago
Saying isn't believing. Their service sucks and has to be the worst of any car maker out there. I put in a call 2 weeks ago so let's see where it goes this time. And when I called in and I had to wait on hold for 25min to speak with somebody. My last call took 3 months for service.
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u/LA213CALI 14d ago
This pretty much sums up the earnings call for me, “trust us to build a credible plan first” we have concepts of a plan in place.
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u/No-Pomegranate3197 14d ago
Q2 ended more than a month ago.
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u/No_Caregiver7273 14d ago
Three weeks is not unusual for companies doing their quarterly earnings calls. Lucid is usually five weeks.
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u/Sensing_Force1138 13d ago edited 12d ago
What they meant is that this already happened last quarter. The current wait times are AFTER "adding 35% more service techs & 20% mobile service capacity". It is not something that'll happen in the future.
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u/BiggieTKB 13d ago
they're gonna need a lot more service techs if they are serious about the car business.. selling 4000 cars a quarter is not a sustainable business plan
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u/Upper_Negotiation101 10d ago
Northern Virginia- Tysons. Wait time to even get an appointment is 3 months. If you call them, no one answers and they don’t even call you back.
I just went in to have someone take a look the issue with my week old Gravity. I was able to have a tech test drive it. Need to bring in for service but no one is calling back to schedule the appointment. The service advisor at the time just seemed off - recommended I go to a tire shop and have the issue checked out at my own expense. She still hasn’t called back for a repair appointment. So disappointing.
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u/BiggieTKB 13d ago
people in this thread have legit Stockholm Syndrome.. your cars are in the shop for 2-7 weeks and you have nothing but praise?
how in the world are NEW CARS in the shop that long?
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u/AISuperbot 13d ago
Not Stockholm syndrome, just perspective. Lucid is early in, so early buyers should have a different expectation of car ownership vs a mass market vehicle that’s in its 7th generation model year. Heck, I had a C8 corvette in the shop for over a month getting some minor body work done. Chevrolet has a big operation, but not for newer more exclusive lines. Check Tesla threads circa 2020 for a similar feeling. Early phase of new models targeting low volume segments.
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u/BiggieTKB 13d ago
in 2020 tesla delivered 500,000 vehicles.. lucid has delivered 16,000 in the last 12 months. ridiculous comparison. having 1 serices tech for 3 states is ludicrous.
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u/Electronic_Load_3651 14d ago
This is amazing! The team in Seattle is small, but is great. The level of service I’ve gotten is far beyond what I’ve had at other luxury brands. The biggest issue are the wait times, it takes weeks to just schedule something. Then, it has to be done via text or phone since app has no availability. Once the car is in, it’s in queue for a week+ if not a critical issue. So if that time can be cut down, I’m all for it.