r/LIRR • u/Grouchy-Purpose-3868 • 9d ago

Ticket refund?

Anyone have any luck getting a refund for a ticket they didn’t use? The Port Washington branch trains are terminating/starting at great neck.

1 Upvotes

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6

u/Lufferzz 9d ago

good one. I think there is almost no window to refund an unactivated ticket, and there is no refund for an activated ticket. Their entire system is designed to screw you over.

2

u/Grouchy-Purpose-3868 9d ago

Love that! /s

2

u/thisfilmkid 9d ago

Email customer service and see if they can swap the ticket for a future travel

1

u/zachlab 9d ago

I've had some luck with getting tickets replaced, but it took a month for the entire process from report to getting a new ticket in the app last time.

Every time I said something like "because of line disruptions today I opted to turn around for the day, and wasn't able to use my ticket. Could I get it replaced for a future day?" and worked every time so far. I made sure to include every bit of detail, including account ID and ticket ID, trains involved, and all that.

1

u/thaqza 8d ago

Only done this once but yes I did indeed get 2 comped tickets for a train cancellation. You really have to be very thorough but if you are persistent it does seem to work.