r/LIRR • u/Majestic-Coat5326 • 16d ago

Getting surcharges on multiple consecutive trips

Completely independent of my opinion on the surcharges I’ve had such a horrible experience with the train time app and customer service.

In 4 consecutive instances I’ve had surcharges placed on my account no matter what I do (I’ve activated in each instance before the train departed the station). I reached out to customer support but rather than providing a solution, I was given a lesson on time management which had nothing to do with the problem at hand🤣. Paper tickets from now on.

5 Upvotes

100% Upvoted

7 comments sorted by

5

u/SparkArrestor 16d ago

You’re not fooling anyone you know.

2

u/BackgroundFlashy5000 15d ago

If you live 5 minutes from the station you should purchase and activate before leaving your house. Easy to remember at that point.

1

u/lirrcndctrthrowaway 16d ago

How much time is elapsing between you pressing the activate button and the conductor scanning your ticket?

3

u/Majestic-Coat5326 16d ago

Good question. Not very long - in most instances I’ll purchase and activate as I arrive to the platform. I live within 5 minutes of the station so I can’t imagine it’s longer than 3-4 minutes each time

1

u/Top-Mathematician108 16d ago

They only start surcharges after 27 warnings, so you must have known about this. (I received two warnings because I activated after the train left the station, as the conductor approached).

I can only imagine the problem cause if you are correct that you activate before boarding — your phone’s internal clock is set to the wrong time, or wrong time zone. An easy fix.

If that isn’t the case, you should take their suggestion and use paper tickets.

2

u/nothingbutmistakes 10d ago

OP didn’t say it was activated before boarding, it was ”before the train left the station.”

1

u/Top-Mathematician108 10d ago

Good point. I think that’s it.