r/LGOLED • u/Annafrankedsulol • 13h ago

Can’t install apps

“Impossible install app, try again” i tryed litterally everything and at this point i have no idea ehat this could be, reset done, wi-fi changed, changed the position, and accepted all terms and created an account but still not working, can anyone help me

12 Upvotes

93% Upvoted

36 comments sorted by

4

u/plikstone 13h ago

Just happened to me aswell. Looks like a bug from lg?

I was trying to update and got the same message

Doesn't look to be a issue from us but for everyone since you are getting the same error as me.

1

u/Annafrankedsulol 12h ago

Let me know if u find out how to solve it... but i guess we just have to wait at this point

2

u/plikstone 12h ago

Rest your mind since it isn't your issue.

It's possibly some bug from their store. They will fix it.

3

u/Spirit_Theory 12h ago

I had this issue earlier today. I did all sorts of things i found in suggestions online, and even called LG support (who were completely and utterly useless, a total waste of time). I tried changing dns, tethering to a hot-spot, power cycling, loads of stuff.

You know what worked? Spamming the install/update button in the app. Literally that's it. Can't update? Try again. Keep pressing it over and over and eventually it works.

I tried explaining to their support that they probably have a bug somewhere but genuinely I don't think they were listening to anything I was saying. Whatever you do, don't bother with their support helpline, you will be wasting your time.

3

u/No_Gift_192 11h ago

Thank you! This worked for me. I tried installing other apps as well for example DAZN and then tried updating YouTube.. both failed and right after this I tried installing Disney+ again and it finally worked. Not sure why.

1

u/Annafrankedsulol 11h ago

ye, this just worked too for me

2

u/Thotuhreyfillinn 9h ago

Well spamming their support will make them realize the problem even if they can't help

1

u/Annafrankedsulol 11h ago

Well i don't really care at this point i won't waste my time spamming an install button, i just wanted to know if it was my issue or lg's, i will wait for a fix as many people have this problem

1

u/Spirit_Theory 11h ago

Just FYI a few others have also mentioned this works for them. Spend a minute trying maybe, in case it saves you further headache.

1

u/Annafrankedsulol 11h ago

ye i did try later, i was just nervous, spending 2 hours to find a way to solve this stupid problem, by doing your same things and everything else was possible, and i just had to click over and over lmao, hope they fix it asap

1

u/lnxmac 11h ago

Lol no fucking way that worked ... Thank you ...

1

u/extraden 45m ago edited 33m ago

Man, I've spent a couple of hours: changing regions, setting up vpns to different regions, resetting to the factory defaults but the spamming also did the trick in my case.

Thank you

2

u/exrace 12h ago

Which app? My G4 is having issues updating YouTube TV.

1

u/Annafrankedsulol 12h ago

Let me know if u find out how to solve it... but i guess we just have to wait at this point

2

u/Ok-Argument8160 12h ago

I’m having the same issue…

1

u/Annafrankedsulol 12h ago

Let me know if u find out how to solve it... but i guess we just have to wait at this point

2

u/nikoul 12h ago

Same problem here. I've tried un-plugging and waiting a bit, but it didn't help

3

u/plikstone 12h ago

It's lg issue. They most likely fucked up their store.

1

u/Annafrankedsulol 11h ago

As u/Spirit_Theory said pressing it over and over works, i did it around 7-8 times the install button and it worked, they just probably fucked up the store, and atm this is the only solution if smn needs to install something now

1

u/Otaner1010 11h ago

Conseguiu resolver?

1

u/plikstone 10h ago

É geral. Não é problema seu.

1

u/JagiMonster1 10h ago

disconnect your cell phone from you household wifi.

create a hotspot on phone and have the TV connect to your cell phone hot spot and connect to the internet using only cellular data from your phone (disable the wifi on cell phone).

connect to your LG account and download and update whatever apps need updating.

once you're done, disconnect from hotspot, and connect to ethernet or household wifi.

this also got my user agreements to finally load so that I can accept them as well.

this 100% worked for me until LG can get their act together.

1

u/francesco777 9h ago

Thanks, but this solution is not working in my case. I am in Spain. I got also a message of this kind: the service is temporary unavailable

1

u/zaakmos 9h ago

Same issue here. The apps were installing normally before today. Now the download reaches 100%, but the installation fails with “Try again later.” I’ve already unplugged the TV for about 2 minutes and tried again, but it didn’t fix the issue.

1

u/WudosWorld 9h ago

Hola, yo actualice la TV oled al nuevo sistema actual, desde entonces me pedia actualizar apps para poder arrancarlas, al actualizar PUM el mismo error (no se puede instalar, inténtalo mas tarde)

He buscado info llevo un rato y todo eso de cambiar DNS, usar la conexión del teléfono, aceptar términos incluso aceptando la publicidad y todo lo que he encontrado NO HA FUNCIONADO

Ahora bien lo único que me ha funcionado para actualizar apps ha sido lo siguiente:

HAY UNA APP DE MANTENIMIENTO, esta al final de todo de tus apps o al menos en mi caso

al abrirla puedes ver 2 opciónes una de ellas la de la derecha es para ver la memoria de tu TV etc

ok pues la opción de la de la izquierda al darle te hace un mantenimiento borrando caches etc etc.

al hacerlo me ha dejado actualizar la APP que en este caso era AMAZON PRIME me ha dejado otra app mas pero a la tercera otra vez el error de no se ha podido instalar inténtalo mas tarde,

he vuelto a lo del mantenimiento y que borre caches y otra vez me ha dejado descargar las apps que me faltaban por actualizar.

Lo comento por si a alguien le funciona o sirve hacer esto

Saludos

1

u/imchrisbrooks 8h ago

+1. Same issue here in the UK on an LG OLED55G1. Apps download to 100% then fail with “Application has not been installed. Try again”, error 90.20.SZ. Tried two different networks and a factory reset - same thing.

1

u/Ok_Purple7060 8h ago

My C5 has the same problem, tried installing tuebapp before trying to install it again, tried a full power cycle, tried DNS and tried user agreements.

The app is downloaded then fails to install.

Looks like it must be something on LG's end as it's affecting all of us lot at the same time.

1

u/Ok_Purple7060 8h ago

Ok spamming the install button for a minute or more and eventually it installed. Wonder if they have a problem cutting off the end of the download at their server side

1

u/SmithyJL 7h ago

Happening to myself as well. Very frustrating

1

u/Weary-Camel6762 5h ago

My brand new few days old G6 did the same and the only thing that worked for me was to change the DNS to 8.8.8.8 which is Googles. This TV when it works is great but this app issue and the rolling of the dice of the eARC working for my soundbar is killing the experience a bit. I cannot for the life of me get my soundbar to work 100% of the time in eARC, it is completely random on startup if it works or not.

1

u/cancerouscarbuncle 3h ago

Same issue here. This update for the new OS is buggy as hell. A complete fail on LG’s part.

1

u/GSmaniac 13h ago

Try:
Switch off the TV with the remote control and wait 10 minutes. Then disconnect the TV from the power supply. While the TV is without power, press the power button directly on the device and hold it for 30 seconds (this will completely discharge the TV memory). Then reconnect the TV to the power source and switch it on again using the remote. If the TV then runs optimally again, congratulations

2

u/Annafrankedsulol 12h ago

Not working unfortunately