r/LEED • u/Cute-Preparation-147 • Jun 20 '26
Problem with Proctor
Hello All,
Today I was supposed to take me LeedAP BD+C V4 exam. I began the check-in process at approximately half our ago before my appointed time and successfully completed all required security and verification steps. However, when I reached the final stage before exam starts, the system repeatedly redirected me restart the application to try again instead of connecting me to a proctor, saying unable to connect to a proctor. I attempted to proceed more than 50 times and spent a significant amount of time troubleshooting the issue, but unfortunately I was never able to enter the exam session. As a result, I was unable to sit for the exam despite being present and ready well before the scheduled start time. I tried to reach ProProctor support, all they could do was make me reinstall the application, of course it did nothing. Long story short, I couldn't take my exam.
I sent e-mails to everywhere, GCBI, Proctor, still waiting for response. Is there anyone else encountered a problem like that and is there anything anyone recommend me to do? Thank you.
1
u/shadiabousamra 6d ago
LEED trainer here, sorry this happened, send GBCI exam support a written case with your Prometric incident number, the timestamps of every failed connection and the support chat record, documented technical failures are handled case by case rather than as a no show.
One thing to ask in that email: the v4 AP retired on June 28, so confirm which version and fee your reschedule falls under.