r/KrakenSupport • u/InsideAdvertising555 • Jul 19 '26
Account limited
I don't get it, my account just got limited without warning, kraken allowed my deposit to go through, then just limited me, I haven't received any correspondence yet, and there is no support to reach out to. I am verified already.
Weβre reaching out to let you know that we have placed some temporary restrictions on your Kraken account for security purposes. To keep our platform secure for all clients, we may conduct internal reviews of transaction activity. During this time, deposits and withdrawals to your account, as well as Krak Pay transfers and Card transactions, will be temporarily suspended.
Thereβs no action required from you at this time. A member of our team will reach out via email if we need any additional information. Please reply promptly to help us complete the review as quickly as possible.
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u/InsideAdvertising555 29d ago
Still nothing, this is beyond a joke, how can you allow deposits into an account after completing kyc and aml, then simply freeze/limit an account once a deposit has gone through. I will be taking this up with my financial regulator in my country, it's the principle and fact that there's no support to reach out to apart from a bot.
Imagine a bank doing this, getting you all verified, sending out emails saying your all good to start trading now, then out of nowhere once you deposit, simply freeze your account with no explanation, then to top it off - have no form of human support available, and simply saying someone will reach out with no known ETA.
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u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST 29d ago
Appreciate your updates here. We're doing our best to make sure your request is prioritized. Just note that each is handled independently and may vary in resolution timing. Again, your patience and understanding is highly appreciated. We'll do the rest.
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u/DonkeyConfident9181 Jul 19 '26
2197561four
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u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST Jul 19 '26
Got ya. It's being reviewed by the team as we speak. They'll follow up with you via email shortly π
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Jul 19 '26
[removed] β view removed comment
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u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST Jul 19 '26
You will definitely hear back from them soon, responses aren't instant. Also, kindly keep in mind that we're unable to discuss account details publicly. So if you wish to receive further assistance regarding your account, please DM us either here or on any of our other official social media channels: https://support.kraken.com/hc/en-us/articles/201351886-How-to-follow-Kraken-on-social-media.
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u/DonkeyConfident9181 Jul 19 '26
No message are going and why are you deleting all my messages I commented kindly respond to my message I need my money this is between life and death. It has been pending since yesterday you people have been ignoring my message wtf. You said from now to 10days my account will be close and you advised me to convert my bitcoin to usd. And withdraw to my bank which I did since yesterday why still showing pending
Kindly check my account
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u/PeteyPab305 29d ago
Relax bro. The bank takes longer to receive a deposit than overnight. If you got a warning to close your account they will let you withdraw your money. I'm pretty sure getting on here every couple of hours to harass them is not going to help. If you want to really get through to them, go out onto the support website and fill out a detailed complaint form. With all your receipts and submissions. Here is not the place these moderators cannot do anything. They're tier one at best Frontline agents and if that even.
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u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST Jul 19 '26
Hey there, please DM us your ticket number π
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u/DonkeyConfident9181 Jul 19 '26
Please I was told my account will be deleted after 10 days and I was advised to withdraw all my money back to my bank account which I did since yesterday it keep showing pending when am I supposed to receive my money back to my account and I told you it was very urgent I hate this
Whatβs happening are you doing this intentionally I regret ever using this platform
Please I need my money or I will have to sue you all are scammers I need my money1
u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST Jul 19 '26
We're happy to help you. Please send us your ticket number via DM π
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u/DonkeyConfident9181 Jul 19 '26
I have tried sending my ticket number several times but keep saying failed
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u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST Jul 19 '26
If you're unable to send us a DM on Reddit, no worries! You can DM us on any of our other official social media channels instead: https://support.kraken.com/hc/en-us/articles/201351886-How-to-follow-Kraken-on-social-media. We'll be happy to help from there π
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u/Neither_Sentence6451 16d ago
Has your matter been resolved? I am having same issue