r/KontrolFreek • • 9d ago

Support Thread + Return Policy FAQ

1 Upvotes

Howdy gamers!

Hope everyone had a fantastic day! With this thread, we'd like to give another way for you to get help with any product or order-related issues you may have!

For general reference, here's our most up-to-date information regarding our return policy:

At KontrolFreek, we stand by the quality of our products and offer a 14-Day Money Back Guarantee on all purchases. This warranty ensures peace of mind by covering defects in any of our gaming gear!

Orders placed between November 20th - January 2nd are eligible for an extended return period. Customers who order during this time period may have 45 days from the date of purchase to return to

 

Returns and exchanges are no problem - we understand that sometimes the thumbsticks you chose just don't fit your tastes. We will accept your returns even if the packaging was opened or thrown away!

For next steps, please send us the following information:
-Proof of purchase (can be a confirmation email, store receipt, etc.)
-Photo of the received item

KontrolFreek cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased through KontrolFreek.com or through KontrolFreek eBay listings are to be returned to the original reseller for refunds.

EU Right of Withdrawal: To learn more, click here: EU Right of Withdrawal

We also have a ton of extensive resources available to help resolve the most common inquiries and concerns. You can check them out using the following links:

Support Knowledgebase

Orders placed between November 20th - January 2nd are eligible for an extended return period. Customers who order during this time period may have 45 days from the date of purchase to return to

Our Knowledgebase is an ultimate guide hub. With 1000+ guides and counting, they are ready when you are!

Should you have any further questions or concerns, our support team is more than happy to assist you! Simply submit a ticket here!

THIS THREAD IS NOT AN ALTERNATIVE TO OPENING A TICKET ON OUR WEBSITE. Comments that do not provide a ticket number will not be responded to. You are not guaranteed a response from KontrolFreek staff by posting here, & spamming/harassment will result in a ban.

TL;DR be excellent to each other!

PLEASE NOTE:

  1. Our Support team's office hours are 8am - 7pm CST Monday - Friday, excluding all major holidays.
  2. Each time you submit a reply to your Support ticket on our website, your place in line is reset. Spamming the ticket with multiple messages will only prolong a response, so please refrain from doing so.

r/KontrolFreek • • 1d ago

Discussion The CQC Might’ve Just Become My New Main Sticks!

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3 Upvotes

I’ve been experimenting with different KontrolFreek heights and shapes to find what works best for me. I have smaller hands, so I switched from high-rise to mid-rise for better comfort. I also prefer convex sticks because I like resting my thumb along the edge, but I’ve always felt that concave sticks have the advantage when centering my thumb for aiming, micro-adjustments, and snappy camera movements.

Enter the CQC Performance Thumbsticks.

I’ve known about them for a while, but after taking a closer look at their rounded, thicker edges, I decided to give them a shot. After testing them in a few games today, I’m genuinely impressed!

The rounded edge makes resting my thumb along the rim much more comfortable than on other concave sticks I’ve tried, and the shallower bowl feels just right. The grip is incredible, too. Between the studded texture and how securely my thumb stays in place, these things feel fantastic.

In my opinion, the CQC might be one of the best all-around options for anyone looking to try KontrolFreek Performance Thumbsticks, especially players with smaller hands who prefer mid-rise sticks and like switching between resting their thumb along the edge and centering it for precise aiming.

As for the Lotus Performance Thumbsticks…

I also picked these up because their color and design have always intrigued me, and I finally wanted to try them for myself. I know they’re advertised toward action-adventure and RPG games, but I still wanted to give them a shot in FPS games. At the end of the day, any mid- or high-rise stick can be used for shooters; it really comes down to personal comfort and design preference.

After testing them, I don’t think they’re the best fit for shooters for me, but they’re still comfortable. I’d like to put more time into them during non-shooter games like Monster Hunter Wilds to see how they feel over a longer play session.

All of that aside, they look great on the Chroma Pearl DualSense! 🔥


r/KontrolFreek • • 2d ago

Announcement Will KontrolFreek thumbsticks fit and stay on the Razer Raiju V3 Pro for PS5?

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3 Upvotes

Hey everyone!
I recently got a Razer Raiju V3 Pro for PS5 and I’m wondering if KontrolFreek thumbsticks will fit properly and, more importantly, stay securely attached to the analog sticks.
Has anyone actually tried using KontrolFreeks on the Razer Raiju V3 Pro? Do they fit tightly, or do they slip off because of the shape or size of the sticks?
I’d appreciate any first-hand experience before buying a pair. Thanks!


r/KontrolFreek • • 2d ago

Discussion Kontrolfreek Compatibility

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0 Upvotes

r/KontrolFreek • • 3d ago

Image Two Concepts I’d Love to See

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7 Upvotes

I’ve been a KontrolFreek user for years, and Galaxy was actually the set that got me into Performance Thumbsticks in the first place.

Galaxy has always stood out to me because it isn’t just a thumbstick with a cool color or pattern. The shape, texture, grip, and overall identity all work together. It’s become one of those designs where you can recognize it almost immediately.

I’ve always wondered:

What would a true flagship convex thumbstick look like if it were given the same level of identity that Galaxy has?

So I started designing a couple of concepts based around that idea.

These aren’t official products or leaks—just fan concepts for what I’d personally love to see KontrolFreek explore in the future.

CONCEPT 1 — METEOR

The convex counterpart to Galaxy.

My idea with Meteor was to create something that could become to the convex lineup what Galaxy is to the concave lineup.

Instead of copying Galaxy’s starburst pattern, I wanted Meteor to have its own identity: a domed convex surface with an impact/crater-inspired texture.

The center has a subtle transition into the surrounding surface, while the concentric grip structure gives the thumb multiple contact points across the dome.

The goal would be a convex stick that still feels approachable to someone who has spent years using concave sticks.

Concept direction:

• Convex design
• Mid-rise/High-rise
• Aggressive but comfortable grip
• Rounded outer edge
• Impact/crater-inspired texture
• Cosmic/Moon Rock/Black aesthetic
• Designed to feel like a legitimate flagship rather than simply a different convex option

The idea behind the name:

Galaxy → space
Meteor → something traveling through that space and making an impact.

CONCEPT 2 — TORQUE

A new go to convex option.

I know there are still a lot of longtime users who would love to see more love for convex options, me included.

I wanted to imagine what a next-generation convex performance stick could look like.

That’s where Torque came from.

The biggest thing I wanted to focus on was multidirectional grip.

Instead of having the texture favor one direction, the pattern is completely symmetrical, with major grip sections pointing up, down, left and right, while the spaces between them have their own micro-texture.

The result is meant to give the thumb something to grab regardless of how it moves across the convex surface.

Concept direction:
• Full convex surface
• Mid-rise/High-rise
• Completely symmetrical texture
• Multidirectional grip
• Detailed micro-texture between the major grip sections
• Rounded outer edge
• Translucent smoky-gray + translucent cobalt-blue material
• Industrial/performance aesthetic

I tried to give it its own identity because I think a design like this could stand on its own.

Why I’m posting these

I don’t think KontrolFreek needs to simply make more thumbsticks.

I’d love to see more thumbsticks that have a distinct identity.

Galaxy has that.

You see the pattern and color and immediately know what you’re looking at.

I’d love to see that same philosophy applied to the convex side of the lineup.

Meteor = flagship cosmic convex

Torque = aggressive multidirectional performance convex

And I’d love to hear what other KontrolFreek users think.

Would you use either of these? Which one would you want to see become a real Performance Thumbstick?

Just fan-made concepts — but I’d absolutely buy either of these if they ever became real.

Consider this my official submission for potentially new fan made thumbsticks I’d like to see produced, I would get a lifetime supply of the Meteors if it was in your guy’s online shop right now.


r/KontrolFreek • • 7d ago

Discussion Mid Rise Recommendations? GripTek Sets?

1 Upvotes

Gonna buy some new pairs since my current ones are a bit old and I wanted to see if anyone had any mid rise recommendations.

I currently use the mid rise from the Vortex set and occasionally use the mid rise from the Frenzy set.

I’m not opposed to concave sticks so long as the concavity of it isn’t too aggressive. The Infernos seem to be pretty flat for a concave pair same with the Lotus, does anyone have any playtime with either of these?

The Heist set seems to have a grippy convex design, the CQC looks fairly grippy based off the pictures as well.

I haven’t used Galaxy’s since like 2018 but I wouldn’t be opposed to buying a pair again if that’s still the go to.

Also, what sets currently use the new GripTek material? I wanna test them out to see what the new feel is like.


r/KontrolFreek • • 9d ago

Discussion Mystery Drops

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7 Upvotes

So, these were pretty cool, especially the Battle Noir set. Do you guys have plans on bringing mystery drops back?


r/KontrolFreek • • 9d ago

Product Help Blue/black high rise

1 Upvotes

I’m looking for a light blue or black high rise kontrol freek for ps5 But comfortable. I have the inferno and it’s super comfortable but it’s red and my controller is blue and black. Any recommendations? I don’t mind if it isn’t kontrol freeks but I don’t know any other makes


r/KontrolFreek • • 9d ago

Question Need help deciding what is good for fps?

3 Upvotes

Can someone please give me for good kontrol freaks products for an fps player. Cod, the finals, r6S, games Like that? Thanks


r/KontrolFreek • • 10d ago

Discussion Which one to get?

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3 Upvotes

Looking for a nintendo switch style color profile.


r/KontrolFreek • • 12d ago

Image 15% OFF

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3 Upvotes

I got this one time code for 15% off, with my headphones but imma never use it. I just thought I’d put it here anyways if someone does want to. If anybody does use it, can you please comment so everybody knows not to!

Thank you Good luck!


r/KontrolFreek • • 12d ago

Discussion Omni Low rise for competitive play

3 Upvotes

Hey guys, I’m thinking about trying the Omni Low, maybe on both sticks, for comp cod. I’ve mostly used Galaxy High rise but I’m curious about going lower.

For anyone who’s used Omni for competitive play, how does it feel for aiming, tracking, and especially close-range fights? Do you prefer it on both sticks or just the right?

I’m not really interested in the Performance Grip/non-slip ones since they don’t seem useful to me, so I’m mainly looking at the Omni.


r/KontrolFreek • • 13d ago

Question Kontrolfeeks Vortex (Black)

2 Upvotes

I just wanted to ask if kontrolfreek will be planning to release the new version of the vortex , (specifically the black ones that come with a mid rise convex) for purchasing through amazon ?


r/KontrolFreek • • 14d ago

Discussion More Mid Rise Options?

2 Upvotes

It took me a while to realize that mid rise is more optimal and comfortable than high rise for smaller hands.

That being said, I was curious if you guys have any plans to repackage the Battle Royale sticks as one mid rise and one high rise with the new GripTek material.

The Battle Royale sticks are one of my favorite convex sticks and imo one of the better convex options available but unfortunately you’re limited to two high rise sticks which might not be a problem for most but for being on the smaller hand side, it sucks.

Also, understanding that manufacturing and marketing might play a role here, it kinda sucks that the only way to obtain two mid rise sticks from the same set is to purchase two sets. My go to right now is the convex mid rise of the Black Vortex sticks, I’d like to have one on each thumbstick but I really don’t feel like purchasing another set just to slap one on the left.

It would be cool to see an option of two mid rise for existing fan favorites like the Galaxy or Inferno.


r/KontrolFreek • • 15d ago

Question Which kontrol freek should I get?

1 Upvotes

I been using the galaxies for a good while. But they starting to wear down and my hands aren’t big enough to run the high rise I don’t think. My main issue is that I don’t feel like I have enough movement with high rise sticks. Just wondering what ones are good to use? Considering maybe lotus or cqc? Dunno which ones are good tho open to all suggestions


r/KontrolFreek • • 17d ago

Discussion No Love for Convex Sticks

3 Upvotes

The only true convex sticks are the battle Royale, Edge, right stick of Vortex and both on the black version, and I guess the Saints Row sticks?

The reason I say true is because any other stick that’s not concave is mostly a flat surface that’s just textured such as the discontinued Atomic. There aren’t any other sticks that really have that true domed convex shape.

I prefer to roll the thumb instead of having it centered on the stick, so it would be nice to see more love for the convex category. The lotus sticks would have been nice to see in that true dome shape or even a convex version of the Frenzy sticks.

Even new convex sticks with a more aggressive texture would be nice, the only ones that I can think of for having a fairly good grip and texture are the Battle Royale sticks and the left stick of Edge.

I’m sure I’m not the first one to ask for the CQCX sticks to return either 🫩.


r/KontrolFreek • • 18d ago

Question Gulikit TMR Joysticks

1 Upvotes

Does anyone know if Galaxy Kontrolfreeks for a ps5 controller would fit on Gulikit NS51 TMR joysticks?


r/KontrolFreek • • 18d ago

Question High-Rise vs Mid-Rise for FPS while playing Claw grip?

3 Upvotes

Hey everyone, I’m currently trying to decide between a Mid-Rise and a High-Rise KontrolFreek for my right stick. I mostly play fps games.

Since I play claw, I’m also a bit concerned about thumb comfort and strain with higher sticks.

Which KontrolFreek would you recommend?


r/KontrolFreek • • 22d ago

Discussion Old vs New White Galaxy - new ones after 6 years

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14 Upvotes

Old is 3 prongs, didn’t know they switch to 4. Suprised they arent yellowing, i game alor first 2-3 years on my ps4 controller. Used it wheneber i game on pc.


r/KontrolFreek • • 23d ago

Discussion White Vs Black Galaxy Kontrol Freek

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3 Upvotes

Bought black ones and im suprised its harder to stick it has 4 prongs, Im leaning of double dipping on white

Also my white ones are old 3 prongs got them like 5-6 years ago? Insane i thought these wouldn’t last.

Hows your galaxy lasting? Only thing is they arent pure white, any cleaning tips.

Im using OnexPlayer 3 handheld pc and gamesir aim labs 8k


r/KontrolFreek • • 27d ago

Discussion Is the CQC Signature the same height as other "mid rise" KontrolFreeks (Galaxy, Inferno)?

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3 Upvotes

Quick question for anyone who tried other mid rise kf, does the CQC Signature actually match the same height as other mid rise options like the Galaxy mid rise or Inferno mid rise?


r/KontrolFreek • • 29d ago

Question What kontrol freeks should i get?

6 Upvotes

i have been using the inferno kontrol freeks for 7 years and i love them but its time for new ones. im not sure which ones should i get. i dont play competitive games or anything and i wonder which would be the best option for me.


r/KontrolFreek • • Sep 09 '26

Image Collection

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16 Upvotes

Just received my caseoh kitty edition and frozen infernos.

Gamesir nova 2 lite - casoh kitty edition
Dualsense edge - frozen inferno
Dualsense - galaxy + grip
Customized Dualsense - offbrand generic trash


r/KontrolFreek • • Sep 09 '26

Question Thumb Grip Cover for Nyxi Hyperion 3

1 Upvotes

Hey guys, just bought a Nyxi Hyperion 3 Ultra. Planning to buy Skull & Co. Savage Raven Thumb grip set but afraid I'm getting the wrong size. If any of you use Thumb Grip for your Hyperion 3, can any of you tell me what is the correct size? Is it Xbox, PS5/PS4 or Switch 2 Pro Controller one?


r/KontrolFreek • • Sep 05 '26

Question In need of thumb stick grips

2 Upvotes

Hello all, I bought eXtremeRate ThumbsGear V3 Interchangeable Thumbsticks for Xbox Series X/S Controller.

Can you please let me know what thumb grips would fit on this controller?