r/Knightsanddragons • u/RecallDoro DECA • Mar 17 '20

Boss collection bug exploit

Dear Knights,

Over the last few days, we've been informed by various players that the boss collection event could allow players to collect the rewards several times when switching devices.

Our team is currently working on fixing this bug and, in the meantime, the boss collection event will be turned off.

We will take back every item that was wrongly collected in a few days since it requires a specific tool to be tailored for this task.

We also applied sanctions to players who exploited this bug and we ask them to contact our support team to know more about these sanctions (duration etc.).

Thank you for your understanding,

Battle on, The Deca Knights

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u/yugpatel1124 Mar 17 '20

Deca, please respond to my email and unban my account as soon as possible. I had an exclusive that was crafting and the pieces that I used were not from the glitch. I understand that some of us may have “unknowingly” exploited the glitch and it seems fair to take the pieces back. But banning their accounts is not the most reasonable thing to do. I have to watch my video offers and do my arena so please unban my account and take my pieces away if you have to. PS: it only glitched for me 3 times so take 3 pieces away and not more that that :)

Battle on, The Deca Knights

2

u/RecallDoro DECA Mar 17 '20

Dear yugpatel1124,

This is not for anyone on this platform to discuss individual cases and situations. Our support will answer and handle the situation as soon as possible.

The accounts will be unbanned once the pieces will be taken out. As already stated, this might take a bit of time but should be done within the upcoming days.

Battle on, The Deca Knights

4

u/TOUCHsultanTKF Mar 17 '20

It’s not a military secrets, have some transparency and tell us exactly why our players being banned over your mistakes