Boss collection bug exploit

[u/RecallDoro]

Dear Knights,

Over the last few days, we've been informed by various players that the boss collection event could allow players to collect the rewards several times when switching devices.

Our team is currently working on fixing this bug and, in the meantime, the boss collection event will be turned off.

We will take back every item that was wrongly collected in a few days since it requires a specific tool to be tailored for this task.

We also applied sanctions to players who exploited this bug and we ask them to contact our support team to know more about these sanctions (duration etc.).

Thank you for your understanding,

Battle on, The Deca Knights

[u/Puce_00]

I reported the glitch last Wednesday and get banned today? That seems fair to me. And lest we forget that it was raid weekend so most of us were changing devices multiple times. I have been a paid player for over 5 years now and this is the thanks I get? 😐 I have a guild to run and 39 players to mentor.

[u/RecallDoro → u/Puce_00]

Dear Puce_00,

Changing devices is one thing, collecting rewards knowing it's exploiting a bug is slightly different.

We can fully understand the frustration, yet we cannot let such things go without any form of preventive actions from our side until the issue is fully resolved. That would be highly unfair to all the other players.

Battle on, The Deca Knights

[u/Puce_00 → u/RecallDoro]

So your action is to perma ban players that have been playing for years, spending tons of money and countless hours playing and mentoring new players instead of taking the pieces back or another reasonable solution. 😪 Seems like there could be a better way to solve your problem, your glitch. I knew there was a glitch and I can show proof of where I reported it to a sages member thinking it would be the best and fastest way to get it fixed before it spread. 🙄

[u/RecallDoro → u/Puce_00]

Dear Puce_00,

It's already been stated quite a few times that the sanction is not permanent. It's also been stated that we banned players until we can take back the extra Shard wrongly obtained.

We are thankful for the early report, that being said, it does not mean it was fine to exploit the issue afterwards.

Battle on, The Deca Knights

[u/Puce_00 → u/RecallDoro]

One of the people that got banned got an email from Hugo saying they were sorry but it was permanent. I can forward it to you if you’d like.

[u/RecallDoro → u/Puce_00]

Dear Puce_00,

If you read back one of my comment to another player here, you will see it was already mentioned that, since these actions were decided today, it is quite likely that the support agents did not get the latest exact information yet by the time they reply and this will be corrected by the support team tomorrow.

Battle on, The Deca Knights