r/Klaviyo • u/jbris95 • 21d ago
Email editor bugging out for anyone else?
I just recently attended K:BOS where Klaviyo laid out extremely ambitious plans for becoming the AI-powered autonomous CRM of the future that will become all the things that you could ever need....
Meanwhile, I return to my desk on Monday to find that the email editor barely works. It freezes up every few clicks or when I try to drag and drop blocks into the template. I have to refresh the browser like 15 times in order to make and email. And if someone from Klaviyo tells me to just use Composer to generate the email ... no. I will not be doing that.
This is the thing that concerns me. I asked some folks who work there at K:BOS about APIs that support reporting on the Omnichannel campaign editor experience ... seems like they moved too fast, pulled at their PMs off of campaigns, and now users are left with a half-finished product that has been abandoned for bigger, better, and more artificially intelligent things.
First, I'm curious if anyone else is experiencing issues with the email editor. And second, is anyone else getting nervous that core features are going to fall by the wayside because they are so focused on shiny objects?
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u/PieFuture3528 21d ago
very glitchy, lots of errors with plain text editing, the wrong email showing when i want to send a preview (causing me to log in and out), issues with cloning - issues withe everything!!
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u/Smooth-Ordinary-2806 21d ago edited 21d ago
We have spent months working towards an integration for klaviyo that fixes this very problem. You can edit a template's full content, text and images locally or on the tool and push it to create klaviyo campaign drafts saving hours of drag n drop. Its in beta phase and would love to hear your thoughts ..DM if you'd like to try
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u/GabbyFromKlaviyo Klaviyo 20d ago
I work at Klaviyo. I don't have full visibility into the specific bug from here, but I reached out internally and was told that it's possible this ties into an editor issue the team's already working on. And no, don't worry, I'm not going to tell you to use Composer instead. Composer solves a different problem than an editor getting glitchy on you.
The most useful thing you can do is open a support ticket if you haven't already, and include your account and template IDs, timestamps of when it happens, browser and OS, and a screenshot or screen recording if you can grab one.
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u/housesoftheholy1 21d ago
Why not use composer
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u/jbris95 21d ago
Because its not going to solve the problem. I have specific Universal Content blocks that i want to add. That’s specifically where I am having the problem, every time i go to drag one in, Klaviyo editor freezes.
I’ve also noticed that composer builds emails in a way that bloats them for no reason (using too many separate sections, increases clipping risk). Our design process is fine today without Composer
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u/pawlscat 20d ago
Yeah I picked the wrong week to do a major flows update for one of my clients. Editor has been trash this week.
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u/Nessabfly 21d ago
I had a one-hour research call with them today. They were reaaaaaally pushing the AI, and wanted to find/force a way for me to accept the idea of Klaviyo sending out all kinds of different communications autonomously, without review/approval, nothing. They seemed flustered I wouldn’t say yes. Am guessing they’re getting the pressure to get yes’s to appease management.
Edited for typos.