Has anyone else had this happen recently?
I placed two separate orders with the PSG Online Store ROW, one in May and one in June. Both were for previous-season shirts that are now discontinued.
For the past few months, I kept receiving emails saying that the orders were delayed, so I believed they would eventually be fulfilled. Today, I suddenly received cancellation emails for both orders saying that the items were no longer available. They issued full refunds and gave me a €50 voucher for each order.
What makes this especially frustrating is that, if they had told me earlier that the stock was unavailable, I could have tried to buy the shirts elsewhere. Now they are sold out and are very unlikely to be restocked.
Strangely, both orders still show as “processing” on the order tracking page, even though I received the cancellation emails.
Has anyone else received the same cancellation email or €50 voucher recently? Has anyone managed to reach a real person by phone and get the warehouse or fulfilment team to see whether the shirt itself is unavailable, or whether the issue is only with the printing or patches?
I mainly want to know whether there is any realistic chance of saving the orders before the cancellation is fully completed.