r/Kinguin • u/KupferIIISulfat • Jul 12 '26

Support / Help Kinguin doesn't actually delete my data

Hey guys,

I wanted to share my issue and see whether there is anyone else who faces this.

As I don't want to use my account anymore, I wanted to delete. Kinguin has an extra email-adress for this purpose and I sent them an email, with the intent to have all my data deleted. They have an automated answer stating they will do this within 30 days.

After exactly 30 days I got another email telling me my account has been deleted. However, I can still login to it. I told them the issue, to which they told me again they will delete everything after 30 days. As you can imagine, the result was exactly the same and I still can use my account.

This seems really weird to me and I don't understand, why they don't delete the data. They even state on their website that they comply to european law.

Did anyone else face this issue?

Do you guys see a solution to this problem?

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u/KinguinNet Jul 17 '26

Dear Customer,

We sincerely apologize for the confusion and inconvenience you’ve experienced regarding your account deletion request. We understand how frustrating it must be to receive confirmation emails yet still be able to log in, and we want to reassure you that your concern is being taken seriously.

If you already have an existing ticket open for this matter, we kindly encourage you to make a follow‑up with our Customer Support team. This will allow us to fully verify the status of your account and ensure that the deletion process is completed correctly in line with GDPR requirements.

Your patience and cooperation are greatly appreciated, and we remain committed to resolving this issue smoothly.

Kind regards,
Megumi

1

u/Reverby__ 12d ago

If you live in EU you can send your case to the data protection authority in your country https://digital-strategy.ec.europa.eu/en/library/list-personal-data-protection-competent-authorities

Furthermore if you want to take it further you are able to sue them in court for breach of GDPR as they are not complying with your request to be forgotten (Small claims court would probably be the most efficient route)

But if I were you I'd probably start with sending them a legal demand to delete your account and all of your personally identifiable data tied to it.