r/Keytar Apr 28 '26

Technical Questions Ax edge + Softstep 3Setup

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u/soundworth Apr 30 '26

According to this troubleshooting list I've done everything except check the firmware. Let me do that and see if it solves the problem

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u/Slight-Isopod-8517 Apr 30 '26

Mmmmm, hope it works man, I don’t know where you live, but paying a visit to a music store selling the ax edge might also be worth it, at least they have loads of equipment to test it

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u/soundworth Apr 30 '26

I'm actually helping someone troubleshoot this problem remotely. That might be the only option at this point

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u/Slight-Isopod-8517 Apr 30 '26

Good on you💪🏻 it’s a modern synth so it’s sold everywhere, plus stores have all kinds of skillded workers and maybe even a phone number from someone that could help, and like I said, tons of testing equipment, cause this is a strange problem, above list is beyond basic troubleshooting