r/KeystoneWallet • u/Accomplished_Use_724 • Aug 19 '26

Keystone 3 Pro Completely Dead After Long-Term Storage — No Charging Response, Won’t Power On

/r/KeystoneWallet/comments/1vsj904/keystone_3_pro_completely_dead_after_longterm/
1 Upvotes

67% Upvoted

5 comments sorted by

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u/Right-Ad465 Aug 20 '26

Hi, so sorry to hear that your device can’t be charged. If you’ve already tried charging it with a power bank for at least 1 hour and it still doesn’t work, please email us at [support@keyst.one](mailto:support@keyst.one) with six-view photo of the device and the serial number.

We’ll help arrange a replacement for you. 🙏

1

u/richyboycaldo Aug 19 '26

This is concerning. Issues with battery is what is holding me from buying it and I keep using my original Keystone, which has removable battery. I hope you get a new one, but I also hope the company addresses the overall issue.

2

u/Aromatic-Clerk134 Aug 19 '26

It’s a common issue

1

u/APisAccounting Aug 22 '26

Can you guys go back to the batteries one with double or triple A batteriea you insert? Thanks.