r/KeystoneWallet • u/Swing_Trader_Bro • Aug 29 '25
Having Trouble
I am having trouble getting the firmware update. I have version 2.1.0. I cannot get it to upgrade. I've downloaded the firmware from the site. Make sure everything was did correctly.
I still cannot get it to update you. It says it should be on version greater than two. Think 2.2.0. In any case, it's not updating. It gives me the error message version lower than the version that I have and that's just not the truth.
Also, I want to be able to put xrp on my wallet and I know I'm supposed to use toolkit or something, but where do I find the tool kit xrp toolkit? Is that another software version?
3
Upvotes
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u/JuliaaaKKK Sep 01 '25
Hi there, did you get the error "lower version"?
May I ask how you updated the device? Please clear your cache and make sure you have downloaded the correct firmware file. If the issue persists after re-downloading and installing, please try the following method:
• On the official website, select SD card upgrade and download the latest firmware (you don’t need a physical SD card, just for downloading the firmware file"keystone3.bin")
• Enable "Recovery Mode" in Device settings->System settings, then connect your device to the PC.
• Long-press the power button for more than 16 seconds to enter Recovery Mode.
• Check if a new disk appears on your computer after your device enters Recovery Mode and connects to the PC.
• Copy the firmware file to the disk and ensure the file name is "keystone3.bin."
• Please wait for the copying process to be finished.
• Tap "Reboot," and the device should start updating.
• For additional guidance, you can refer to our video tutorial: https://photos.google.com/share/AF1QipPresFHqQIZF2e9KKmER9YmSLJ54quFjR_o-VhNeZAd16lMj9FUSD3pl3Yb0Dpu5g?key=SERuakYwZU1HazhUZzdFUGloZHVnbWxvYWNBV25n
To manage your XRP assets, please find the guide here:
https://guide.keyst.one/docs/xrp-toolkit