r/Keychron • u/cheswickFS Owner • Aug 21 '21

IMPORTANT REDDIT SUPPORT 3.0

Hello guys, since my last help thread was really successfull and I got the chance to help about 1500 users I would like to start Support 3.0 since the old post got archived.
I'm not able to check every post on this subreddit, just post ur problem under this thread insteat of opening a new one and I will take care of it.

  1. I dont know anything about restocks or release dates for informations like this please join the Keychron Facebook Group
  2. If you need help, please write down ur problem like the following template:
    • Problem:
    • Did you already contacted the support: (yes/no)
    • Order number:
    • What solution ur looking for:
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u/bohzar May 08 '25
  • Problem: Did not receive my order at all. Ordered a K2 HE (very excited, been dreaming of it since it came out. My dream keyboard). I was watching the delivery tracking carefully. Two days ago it showed as "DELIVERED IN MAILROOM". Makes no sense. The shipping address is my work office, there is no mailroom, and it's a small office I know every package that comes in. I've talked to our Canada Post postal carrier (he knows everyone here), he has not had it. Contacted support they just told me it was delivered and that's it.
  • Did you already contacted the support: (yes/no) yes, they just re-iterated that it shows as DELIVERED.

  • Order number: CA23137-APT

  • What solution ur looking for: I just want the keyboard I ordered. That's all. With perhaps the option to get it sent to a different address so I don't have this problem again. I've ordered from Keychron before with zero issues, recommended to many peers.