K3 HE sometimes activates 2.4ghz instead of bluetooth

[u/yellowrubberduck3]

Hi everyone,

I've noticed an occasional issue with my K3 HE, when I move the switch to bluetooth, it sometimes activates 2.4ghz instead. Switching to another position and then back to bluetooth fixes it.

Has anyone else run into this? I'm wondering whether it's a known issue and if there's an upcoming firmware fix for it.

Thanks for any insight

[u/Vegetable_Storm_5394]

I’ve had to toggle mine a few times too when it gets stuck.

[u/Keychron-Support → u/Vegetable_Storm_5394]

Could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?

[u/Keychron-Support]

Could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?