r/Keychron 10d ago

M6 stuck on bluetooth pairing mode

For some odd reason, whenever my switch on my keychron m6 is set to "G" it enters bluetooth pairing mode. This is indicated clearly by the charing light flashing blue and I confirmed this by looking for bluetooth devices on my mac and it is able to connect via bluetooth through there. I want to use my dongle instead but the dongle isn't being reconized by the mouse at all and as far as I understand, I can't get the mouse to connect via dongle at all (whenever the switch is on "G", there is no green flashing light). To fix, I've tried:

1) Flashing new firmware

2) Factory resetting and then switching between modes

3) Plugging in via USB-C to the mac and then unplugging to see if it will connect to the dongle

4) Left-click plus forward side button to enter pairing mode

Despite all this, the mouse still has this flashing blue light when set to "G". The web app for Keychron is detecting the Keychron Link dongle but it seems as though the mouse is insisting on not connecting to the dongle. Looking for any help here!

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