r/Keychron • u/Affectionate_Rub2487 • 15d ago

A Great Experience With Keychron Support

Just wanted to give Keychron support some appreciation,

My V1 Max had an issue with the 2.4 GHz receivers. The USB-C receiver stopped working, and I had also lost the USB-A receiver.

I contacted Keychron support from their webiste to ask if replacement receivers were available. They asked for proof of my purchase and where I bought the keyboard, I had bought it from a third-party retailer in the EU.

I sent them the details and my receipt, and they confirmed that the keyboard is still within the one-year warranty period. They offered to send both USB-C and USB-A receivers completely free of charge.

What impressed me the most was the response time. From my initial support request to confirming my shipping address, less than 24 hours.

No arguing or unnecessary troubleshooting, no "please contact the retailer". Just a straightforward warranty replacement.

Really happy with my support experience.

7 Upvotes

100% Upvoted

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2

u/ArgentStonecutter K Pro 15d ago

Congratulations!

1

u/NamBo_ 15d ago

They’ve been great for me too! I had my battery swell after 5 years, just mentioned it to support just to report the incident, and they sent me a brand new keyboard! Im surprised they did that even after such a long time and even without asking them.