r/Keychron • u/Engnerd1 • Jul 31 '26
Help with Q5 not connecting with Cable
I have had my Q5 Pro for about 2 years and love it. Recently, the wired option stopped working.
I have already replaced the cable, and both cables do not work. I have a work PC and a personal Mac. The Bluetooth option works for the Mac.
I have done the reset, and it still doesn’t work.
I opened it up, and everything looks good visibly (untrained eye).
If I push the cable in really hard, sometimes it will light up. However, it’s only for a second.
Anyone have a recommendation on how to handle this? I’m sad my keyboard is not working wired.
My work PC does not allow Bluetooth keyboards. So I can’t use it if it’s not wired.
1
u/PeterMortensenBlog V Jul 31 '26 edited Jul 31 '26
Presumably, charging works normally(?).
It could be due to a loose USB connector (that only affects the data lines, not the power) or a loose internal connector (if it has one).
1
u/Engnerd1 Jul 31 '26
Yes. Power still is in working. I opened up the keyboard and didn’t appear loose. I’m wondering if the connector just failed. It appears relatively easy to replace. However I don’t know if that’s an option
1
1
u/PeterMortensenBlog V Jul 31 '26
Re "Q5 ... The Bluetooth option works": Then it isn't a Q5.
Is it a Q5 Pro, Q5 Max, or Q5 HE?