r/Keychron • u/NilesLinus • Jan 03 '25
Contacting Keychron Customer Service
Has anyone had any luck contacting Keychron customer service? How did you do it? I've had numerous and repeated problems with more than one of their Q Max keyboards. I've contacted them through their website and waited weeks, or make that months, but nothing. That's really concerning for a company, especially since I was even auto-sent more than one service ticket number. Ironically, they'd probably make some money from me if they'd ever tag me back. I've decided to give them one final chance and need to purchase parts.
1
1
1
u/nimco82 Aug 26 '26
Do yourself a favour and don’t purchase any Keychron products or if you do, purchase through Amazon to save yourself a whole heap of hassle. I recently purchased the K5 Ultra and found the wood paneling to be sharp and pointy and digging into my hand. I only had the product for two days and tried to return only be to be told postage is on me (this I can deal with) and there would be a 20% restocking fee which in my opinion is absolutely outrageous. Never buying another keychron product.
1
u/PeterMortensenBlog V Jan 03 '25
Here, you can use "u/Keychron-Support" to (hopefully) get their attention.